Front Desk Associate (Contractor)

Playbook; Boston (MA); On-site; USD 29,000 - 40,000; Part time

Job summary

Playbook is seeking a Front Desk Associate for the Summer Street Squash Club in Boston, MA. You will greet members and guests, check in attendees, answer inquiries, and keep the reception area organized to create a welcoming experience.

This role supports court bookings, payments, and club events. Evening and weekend availability is required, with multiple shift options including weekdays and weekends. A customer-service mindset and reliable, professional demeanor are essential.

Qualifications

• High school diploma or equivalent.
• 1+ years in customer service, hospitality, front desk, or other client-facing role.
• Experience in a fitness club, sports facility, recreation center, private club, or hospitality environment preferred.
• Familiarity with membership management systems and/or scheduling software strongly preferred.
• Must be legally authorized to work in the United States.

Responsibilities

• Provide Exceptional Member Service: Greet members, guests, and prospective members in a friendly, professional manner.
• Manage Front Desk Operations: Answer phones, respond to emails, check members in, and maintain attendance records.
• Support Club Scheduling: Book/modify court reservations, lessons, clinics, and programs; assist with registrations.
• Process Payments and Transactions: Handle membership payments, retail purchases, guest fees, and other transactions accurately.
• Maintain a Clean and Organized Reception Area: Keep front desk and lobby neat and up-to-date.
• Communicate with Members and Staff: Relay information to coaches, management, and members.
• Support Club Events and Daily Operations: Assist with tournaments and events and collaborate with the club team.

Skills

Customer Service

Scheduling software

Communication

Multitasking

Education

High school diploma or equivalent

Tools

Google Workspace

Scheduling platforms

Job description

Pay: $25.00/hour
Location: Boston, MA at the vibrant 100 Summer Street
Schedule: Please include your availability when applying.

• Primary Shifts: Monday–Friday, 4:00 PM–7:00 PM; Saturday–Sunday, 10:00 AM–2:00 PM
• Additional Coverage Opportunities: Monday–Friday, 6:00–7:00 AM (Club Opening) and 7:00–8:00 PM (Club Closing)

Reports To: Squash Club Manager

Your Mission:

Your mission as a Front Desk Associate, is to serve as the face of the Summer Street Squash Club, creating a welcoming and seamless experience for every member and guest who walks through the door. You'll play a key role in delivering exceptional hospitality, supporting day-to-day club operations, and providing on-call event support to help ensure programs, round robins, tournaments, and special events run smoothly.

Responsibilities:

• Provide Exceptional Member Service: Greet members, guests, and prospective members in a friendly, professional manner. Create a welcoming environment and ensure a positive first impression.
• Manage Front Desk Operations: Answer phones, respond to emails, and assist with general inquiries. Check members and guests in and maintain accurate attendance records.
• Support Club Scheduling: Book and modify court reservations, lessons, clinics, and programs. Assist members with registrations and scheduling questions.
• Process Payments and Transactions: Handle membership payments, retail purchases, guest fees, and other transactions accurately.
• Maintain a Clean and Organized Reception Area: Keep the front desk, lobby, and common areas neat, organized, and presentable. Ensure informational materials are stocked and up to date.
• Communicate with Members and Staff: Relay important information to coaches, management, and members. Assist with member communications regarding programs, events, and club updates.
• Support Club Events and Daily Operations: Assist with tournaments, special events, and administrative tasks. Help ensure smooth day-to-day operations by collaborating with the club team.

Requirements:

• High school diploma or equivalent required.
• 1+ years of experience in customer service, hospitality, retail, front desk, or another client-facing role required.
• Experience in a fitness club, sports facility, recreation center, private club, or hospitality environment preferred.
• Familiarity with membership management systems and/or scheduling software strongly preferred.
• Demonstrated ability to resolve member concerns professionally and independently.
• Availability to work evenings, weekends, and other scheduled shifts based on business needs.
• Ability to lift and carry up to 25 pounds and perform the physical demands of the role.
• Must be legally authorized to work in the United States.

Key Competencies:

• Customer Service Excellence: You create exceptional member experiences through genuine hospitality, professionalism, and strong interpersonal skills. You build positive relationships and consistently provide friendly, responsive service.
• Communication: You communicate clearly, professionally, and proactively through both verbal and written communication. You effectively collaborate with members, guests, coaches, and the club team to ensure a seamless experience.
• Organization & Attention to Detail: You stay organized, manage multiple priorities effectively, and maintain a high level of accuracy in scheduling, administrative tasks, and day-to-day operations.
• Adaptability & Multitasking: You thrive in a fast-paced environment, quickly adjusting to changing priorities while maintaining composure, efficiency, and a high standard of service.
• Technical Proficiency: You are comfortable using Google Workspace, email, scheduling platforms, and other technology to support daily club operations.
• Reliability & Professionalism: You are dependable, punctual, and take ownership of your responsibilities. You consistently represent the club with professionalism while following through on commitments and maintaining a positive attitude.