Front Desk Lead

The Workout Club; Londonderry, Northern (NH, KY); Hybrid; USD 19,000 - 28,000; Part time

Benefits offered by this job

401(k)

Health insurance

Vision insurance

Life Insurance

Paid time off

Growth opportunities

Job summary

The Workout Club is seeking a Front Desk Lead to guide a team in delivering outstanding member experiences and maintaining a welcoming gym environment. You will lead by example, ensuring professional, vibrant operations while elevating the member journey.

You’ll oversee daily front desk tasks, sign-ups, tours, and retail interactions, with emphasis on service quality, cleanliness, and teamwork. Part-time opportunities may apply, with benefits noted for eligible staff.

Qualifications

• Front desk leadership and team coordination.
• Experience with membership sign-ups and tours (front desk).
• Ability to multitask and maintain cleanliness and order.

Responsibilities

• Set and maintain Workout Club standards in customer by welcoming and interacting with all members
• Complete daily cleaning tasks and ensure gym presentation is always extraordinarily clean
• Assist in all aspects of front desk operations, including membership sign-ups, retail presentation, amenities, answering phones, point-of-sale transactions, and making smoothies, if applicable
• Act as Manager on Duty as needed and assigned
• Train all front desk employees and maintain knowledge of best practices and policies found in in-person coaching, mastering the Club Operations Manual
• Support running daily shift operations such as breaking employees for lunches, delegating, and following up on cleaning responsibilities, and successfully completing opening and closing responsibilities
• Support in troubleshooting member inquiries and partner with management for escalated concerns
• Assist in administrative tasks such as member management software reports, inventory counts and managing club email
• Ability to work varied hours, weekends, and opening/closing shifts regularly or as needed
• Attend and participate in regularly scheduled team meetings

Job description

If you’re ready to dive into the heart of hospitality, we want you on our team! Join us in making a difference!

Job Description

As a valued team member, you’ll be at the forefront of creating unforgettable experiences for our current and future members. Your shift will be a dynamic blend of warm greetings, epic high fives, mastering the art of phone etiquette, guiding new members through sign-ups and tours, and, of course, ensuring our space sparkles with cleanliness.

As a Front Desk Lead , you will play a pivotal role in supporting your team by ensuring a vibrant, professional, and efficient work environment. You will lead by example, setting the standard for kindness and enthusiasm in every aspect of our operations, with a strong focus on enhancing the member experience.

Responsibilities include but are not limited to the following:

• Set and maintain Workout Club standards in customer by welcoming and interacting with all members
• Complete daily cleaning tasks and ensure gym presentation is always extraordinarily clean
• Assist in all aspects of front desk operations, including membership sign-ups, retail presentation, amenities, answering phones, point-of-sale transactions, and making smoothies, if applicable
• Act as Manager on Duty as needed and assigned
• Train all front desk employees and maintain knowledge of best practices and policies found in in-person coaching, mastering the Club Operations Manual
• Support running daily shift operations such as breaking employees for lunches, delegating, and following up on cleaning responsibilities, and successfully completing opening and closing responsibilities
• Support in troubleshooting member inquiries and partner with management for escalated concerns
• Assist in administrative tasks such as member management software reports, inventory counts and managing club email
• Ability to work varied hours, weekends, and opening/closing shifts regularly or as needed
• Attend and participate in regularly scheduled team meetings

Physical requirements:

• Able to read, write, and speak clearly in English
• Touring the gym: walking and climbing stairs
• Bending, kneeling, and repetitive arm movement
• Standing for long periods
• Computer operations
• Ability to lift at least 50lbs
• Paid time off
• 401(k)
• Health insurance
• Vision insurance
• Life Insurance
• Growth opportunities

*Benefits for Part-Time employees may differ

The Workout Club is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

The above statements are intended to describe the general activities, duties and responsibilities that are required of the employee for this job. Please note these statements are not an exhaustive list of all activities, duties, and responsibilities. Duties, Responsibilities, and activities may change at any time with or without notice.