Member Experience Specialist — Front Desk

Pickleball Kingdom Tinton Falls; Tinton Falls (NJ); On-site; Full time

Job description

Member Services Associate – Front Desk

Benefits

• Bonus based on performance
• Opportunity for advancement
• Training & development
• Career advancement opportunities
• Competitive pay
• Fun, team-oriented work environment
• Free membership

Job Summary

We are seeking a friendly, organized, and energetic Member Services Associate to join our team! As the first point of contact for our members and guests, you will play a key role in creating a welcoming environment. You’ll greet visitors, provide information, manage front desk operations, and ensure an excellent member experience.

The ideal candidate has a cheerful disposition, strong communication skills, computer proficiency, and the ability to multitask. If you’re a “people person” with a passion for health, fitness, and community, we want to hear from you! We have both part-time and full-time opportunities available, with flexible schedules to fit your availability.

Responsibilities

• Greet members, guests, and prospective clients with professionalism and warmth
• Conduct tours for prospective members and explain membership benefits
• Respond to inquiries in person, by phone, and via email
• Maintain an organized and clean lobby/front desk area
• Accurately record member information, process payments, and manage accounts
• Schedule classes, court reservations, and appointments
• Assist with membership sales and renewals
• Jump in to play pickleball with guests as and when needed
• Enforce facility policies and ensure smooth day-to-day operations

Qualifications

• Friendly, professional, and reliable
• Passion for health, fitness, and community engagement
• Previous customer service, receptionist, or front desk experience (2+ years preferred)
• Excellent verbal and written communication skills
• Strong organizational skills and work ethic
• Pickleball playing skills
• Proficiency with computers, spreadsheets, and scheduling software
• Ability to multitask and thrive in a fast-paced environment
• Availability for evenings and weekends is a plus