Front Desk Agent | Weekends Required

Woodside Kc; Westwood (KS); On-site; USD 30,000 - 40,000; Full time

Job summary

Woodside Kc is looking for a customer service professional to join their team at Woodside Racquet Club in Westwood, KS. The role involves greeting members, handling member inquiries, and supporting the director of group fitness with administrative tasks.

The ideal candidate will have at least one year of experience in customer service and possess strong communication skills. Basic math knowledge and proficiency with Microsoft Office are essential. Regular attendance and the ability to stand for an entire shift are required.

Qualifications

• Minimum of 1 year of customer service experience required.
• Basic math and above average computer skills.
• Professional appearance and demeanor required.

Responsibilities

• Greet and check-in members and guests.
• Handle incoming calls and respond to inquiries.
• Comply with Club’s policies and procedures.

Skills

Professional, friendly personality

Excellent customer service

Strong communication skills

Time management skills

Problem-solving skills

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

POS systems

Job description

Job Location: Woodside Racquet Club Management - Westwood, KS 66205

Responsibilities

• Acknowledges and greets everyone who comes into the Club
• Checks in members / guests, verifies membership status and assists the members and/or guests in finding where they need to be
• Professionally handles communications to members with regards to any past due membership accounts
• Obtains signed waivers for members and/ or guests as required
• Registers participants into programs, collects applicable fees while verifying accurate information
• Professionally handles all incoming calls and directs them to the appropriate staff, if needed
• Responds to member and/or guest inquiries according to Club policy
• Responds to any member and/or guest emergency according to Club policy
• Follows all outlined accounting and cash handling policies and procedures
• Handles tennis court reservations and collection of applicable fees, if any
• Properly handles Lost & Found items per outlined policies and procedures
• Assigns lockers and collects fees
• Monitors and stocks clean towels, fitness floor wipes, etc.
• Follows Club policies and procedures regarding member and guest activities and enforces those policies
• Provides secondary support for housekeeping by keeping up on cleaning of member/guest areas, folding towels, proactively addressing issues and any other needs
• Makes sure the desk and lobby areas are clean and debris free
• May at times be asked to support special events within Club
• Moves throughout the shift with purpose; no personal cell phone usage during shift
• Complies with Club’s employee handbook manual, departmental policies, procedures and all applicable federal and state employment laws
• All other duties as assigned

Group Fitness Administrative Work

• Updates the digital GF class schedule changes and instructor changes
• Other administrative tasks needed to support the Director of Group Fitness

Qualifications

• High School Diploma or equivalent required
• Minimum of 1 year of customer service experience is required
• Basic math and above average computer skills (Microsoft, Excel, Word, Outlook, POS systems)
• Professional appearance and demeanor
• Reception experience is preferred

Skills

• Professional, friendly, outgoing personality and enjoy social interaction
• Excellent customer service and strong communications skills
• Ability to use computers and related technology efficiently and learn applicable Club software systems
• Time management and organizational skills: ability to multitask
• Judgment and problem-solving skills
• Attentive to detail

Licenses / Certifications

• Valid Driver’s License - or reliable transportation to work
• CPR and/or First Aid/AED Training preferred

Special Requirements

• Regular and predictable attendance is required – must be reliable
• Ability to stand for the entire shift
• Ability to move or lift as much as 50 pounds on a regular basis
• Ability to communicate well both verbally and in written form