Front Desk Associate

Planet Fitness; Dayville (CT); On-site; USD 19,000 - 26,000; Part time

Benefits offered by this job

401(k) plan

Health benefits

Paid time off

Free Black Card membership

Job summary

Planet Fitness in Dayville, CT is seeking a Part Time Customer Service associate to welcome members, answer questions, process payments, and promote benefits during weekend shifts.

The ideal candidate has a High School Diploma or equivalent and at least 6 months of face-to-face retail customer service, or 1 year in fitness. Flexible weekends and a positive, energetic attitude are required.

Qualifications

• 18 years old or older.
• High School Diploma or equivalent required.
• Six months of face-to-face customer service experience in a retail environment required, or 1 year of fitness experience preferred.

Responsibilities

• Greet and assist members with confidence and friendliness.
• Respond promptly to member needs and inquiries.
• Provide courteous phone service and information to callers.
• Resolve customer concerns with strong problem-solving skills.
• Maintain club cleanliness during shifts (up to 50%).
• Process payments, give change, and issue receipts.
• Promote products and promotions to drive revenue.
• Answer questions with accurate business procedures and policies.

Skills

Customer service

Problem solving

Self-starter

Flexible schedule

Communication

Energetic

Education

High School Diploma or equivalent

Job description

Job Details: Location: Dayville, CT 06241 | Position Type: Part Time | Education Level: High School or Equivalent | Salary Range: $16.94 Hourly | Travel Percentage: Negligible | Job Shift: Weekends | Job Category: Customer Service

Essential Duties and Responsibilities

• Welcome and exit members with confidence, professionalism, and friendliness.
• Anticipate member needs, respond promptly, and acknowledge all members.
• Provide gracious, efficient telephone service: answer calls promptly and with complete, accurate information.
• Use strong communication and problem‑solving skills to resolve customer concerns and ensure a pleasant experience.
• Maintain cleanliness of the club for up to 50% of the shift.
• Deliver prompt, efficient customer service while maintaining high accuracy in a fast‑paced retail environment.
• Hands‑on experience accepting payments, giving change, and issuing receipts.
• Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
• Answer customer questions and provide business procedure and policy information accurately and customer‑friendly.

Minimum Skills

• Ability to manage multiple responsibilities.
• Solid work ethic with strong decision‑making and problem‑resolution skills.
• Self‑starter who takes initiative with minimal direction and supervision.
• Comfortable working a flexible rotating schedule.
• Superior customer service skills, preferably in the fitness industry.
• Hardworking, enthusiastic, and energetic.

Physical Requirements

Ability to talk and hear, sit, stand, and use hands and fingers to handle or feel. Must stand, walk, reach with arms and hands, climb or balance, stoop, kneel, crouch or crawl. Must frequently lift and move up to 50 pounds and sometimes up to 75 pounds.

Minimum Qualifications

• 18 years old or older.
• High School Diploma or equivalent required.
• Six months of face‑to‑face customer service experience in a retail environment required, or 1 year of fitness experience preferred.

Hours

• Weekday and/or weekend hours based on club needs; discuss availability with hiring manager or note on application.
• Open or flexible availability is a plus.
• Sample schedule:
  • Monday: —
  • Tuesday: —
  • Wednesday: —
  • Thursday: —
  • Friday: 3:00pm – 9:00pm
  • Saturday: 1:00pm – 7:00pm
  • Sunday: 1:00pm – 7:00pm

Benefits

• Competitive salary and 401(k) plan.
• Company contribution toward health benefits (medical, dental, vision, LTD, STD, illness) – applicable for full‑time positions.
• Paid time‑off benefits – applicable for full‑time positions.
• Free Black Card membership and exercise incentives.

Planet Fitness is an Equal Opportunity Employer.