Member Service Desk Team Member

Thomas More University; Crestview Hills (KY); On-site; USD 15,000 - 17,000; Full time

Job summary

Five Seasons Family Sports Club in Crestview Hills, KY is seeking a Customer Service oriented Member Service Desk Team Member. You will greet members, handle inquiries about programming and billing, and assist with court reservations to ensure a smooth, welcoming experience for all guests.

The role requires strong communication and interpersonal skills, a high level of responsibility, and the ability to pass a background check.

Qualifications

• High school diploma or college degree required or higher.
• First aid, CPR, and additional training may be required.
• Ability to pass a background check.
• Strong communication, interpersonal, and leadership skills.

Responsibilities

• Greet members and guests with a friendly and positive attitude, ensuring they feel welcome at all times.
• Respond in a professional and courteous manner to members and non-members
• Ensure that the front lobby is clean and welcoming for our members
• Accurately answer inquiries from members regarding programming and billing or connect them to the department in question
• Book tennis court reservations in person or over the phone
• Consistently resolve member problem and complaints in an efficient manner, if unable to do so, contact your supervisor or the department in question
• Respond to telephone and in-person inquiries regarding billing, club information, and guest concerns in a timely manner

Skills

Customer service

Communication

Interpersonal skills

Leadership

Education

High school diploma or college degree

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Member Service Desk Team Member

21 days ago Requisition ID: 1118

Salary Range: $11.00 To $12.00 Hourly

Job Overview:

Five Seasons Family Sports Club is seeking a highly motivated and customer-focused Member Service Desk Team Member to join our team. This role is vital in ensuring exceptional service and support for our club members. The ideal candidate will be a friendly and enthusiastic individual who enjoys interacting with members and is passionate about providing a welcoming, helpful, and smooth experience.

Job Description:

• Greet members and guests with a friendly and positive attitude, ensuring they feel welcome at all times.


• Respond in a professional and courteous manner to members and non-members


• Ensure that the front lobby is clean and welcoming for our members


• Accurately answer inquiries from members regarding programming and billing or connect them to the department in question


• Book tennis court reservations in person or over the phone


• Consistently resolve member problem and complaints in an efficient manner, if unable to do so, contact your supervisor or the department in question


• Respond to telephone and in-person inquiries regarding billing, club information, and guest concerns in a timely manner

Requirements:

• High school diploma, or college degree.


• First aid, CPR, and additional training may be required.


• Ability to pass a background check


• High level of responsibility and accountability.


• Strong communication, interpersonal, and leadership skills.