Member Services Associate

Pickleball Kingdom Tinton Falls; Tinton Falls (NJ); On-site; USD 30,000 - 40,000; Part time

Benefits offered by this job

Bonus based on performance

Opportunity for advancement

Free membership

Fun, team-oriented work environment

Job summary

Pickleball Kingdom Tinton Falls is seeking a friendly Member Services Associate to join its team. This role involves greeting members and guests, managing front desk operations, and ensuring an excellent member experience. The ideal candidate will have strong communication skills, be organized, and possess a passion for health and fitness.

The position offers both part-time and full-time opportunities with flexible schedules. Responsibilities include conducting tours, responding to member inquiries, and maintaining a welcoming environment.

Qualifications

• 2+ years of previous customer service, receptionist, or front desk experience preferred.
• Excellent verbal and written communication skills.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Greet members, guests, and prospective clients warmly.
• Conduct tours and explain membership benefits.
• Manage front desk operations and member information.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Pickleball playing skills

Tools

Computer proficiency

Scheduling software

Job description

Member Services Associate – Front Desk

Benefits

• Bonus based on performance
• Opportunity for advancement
• Training & development
• Career advancement opportunities
• Competitive pay
• Fun, team-oriented work environment
• Free membership

Job Summary

We are seeking a friendly, organized, and energetic Member Services Associate to join our team! As the first point of contact for our members and guests, you will play a key role in creating a welcoming environment. You’ll greet visitors, provide information, manage front desk operations, and ensure an excellent member experience.

The ideal candidate has a cheerful disposition, strong communication skills, computer proficiency, and the ability to multitask. If you’re a “people person” with a passion for health, fitness, and community, we want to hear from you! We have both part-time and full-time opportunities available, with flexible schedules to fit your availability.

Responsibilities

• Greet members, guests, and prospective clients with professionalism and warmth
• Conduct tours for prospective members and explain membership benefits
• Respond to inquiries in person, by phone, and via email
• Maintain an organized and clean lobby/front desk area
• Accurately record member information, process payments, and manage accounts
• Schedule classes, court reservations, and appointments
• Assist with membership sales and renewals
• Jump in to play pickleball with guests as and when needed
• Enforce facility policies and ensure smooth day-to-day operations

Qualifications

• Friendly, professional, and reliable
• Passion for health, fitness, and community engagement
• Previous customer service, receptionist, or front desk experience (2+ years preferred)
• Excellent verbal and written communication skills
• Strong organizational skills and work ethic
• Pickleball playing skills
• Proficiency with computers, spreadsheets, and scheduling software
• Ability to multitask and thrive in a fast-paced environment
• Availability for evenings and weekends is a plus