Front Desk Associate

Genesis Health Clubs; Slidell, Northern (LA, KY); Hybrid; USD 17,000 - 23,000; Part time

Benefits offered by this job

Opportunity for advancement

Employee discounts

Flexible schedule

Job summary

Genesis Health Clubs in Slidell, LA is seeking a Front Desk associate to manage day-to-day front desk operations, process guest check-ins, and support member retention with excellent customer service. The role requires welcoming interactions, knowledge of club amenities, and the ability to attend staff meetings and events.

Ideal candidates should be available weekends/evenings/holidays, hold CPR certification (or obtain within 60 days), and demonstrate solid cash handling and credit card

Qualifications

• Weekend/evenings/holiday availability required.
• CPR certification required or to be obtained within 60 days of start date.
• Ability to work well with others.
• Experience in cash handling and processing credit cards.
• Strong customer service abilities.

Responsibilities

• Executes procedures as outlined by front desk manual
• Answer phones, take messages and transfer calls
• Knowledgeable of Club amenities and surroundings
• Communicates kindly and sincerely using members' names
• Attends all staff and club meetings and events
• Establishes and maintains professional relationships with members and staff
• Ensures front desk is clean, maintained and organized at all times
• Responds quickly and appropriately to emergency situations

Skills

Customer service

Cash handling

Credit card processing

Communication

Job description

Benefits

• Opportunity for advancement
• Employee discounts
• Flexible schedule

This position will be responsible for the day-to-day operations of the Front Desk including, the processing of guest check ins, member retention and maintaining quality customer service.

Duties and Responsibilities

• Executes procedures as outlined by front desk manual
• Answer phones, take messages and transfer calls
• Knowledgeable of Clubs amenities and surroundings
• Communicates kindly and sincerely using members name
• Attends all staff and club meetings and events
• Establish and maintain professional relationships with members and staff
• Ensures front desk is clean, maintained and organized at all times
• Ability to respond quickly and appropriately to emergency situations

Expectations

• Present a professional demeanor at all times when representing the Genesis Health Clubs
• Provide input in developing strategies to support club goals and objectives
• Ability to respond to common inquiries or complaints from members

Job Requirements

• Available to work weekends and evenings and holidays
• Must hold current CPR certification or obtain within 60 days of start date
• Ability to work well with others
• Experience in cash handling and credit cards
• Customer service abilities

Physical Requirements

• Ability to stand for long periods of time
• Ability to lift up to 35 pounds
• Ability to communicate with guests and other associates, including reading, writing and speaking