Front Desk Associate

Genesis Health Clubs; Denver (CO); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Employee discounts

Job summary

Genesis Health Clubs in Denver, CO is seeking a Front Desk Associate to manage day-to-day front desk operations, process guest check-ins, and support member retention with high-quality customer service.

This role requires weekend and evening availability, CPR certification within 60 days of start date, and experience with cash handling and credit card transactions. You will greet members by name and help create a welcoming, professional environment.

Qualifications

• Customer service abilities
• Experience in cash handling and dealing with credit cards
• CPR certification or CPR certification within 60 days of start date
• Weekend/evening/holiday availability

Responsibilities

• Processes guest check-ins and assists member retention
• Answers phones, takes messages, and transfers calls
• Maintains knowledge of club amenities
• Communicates kindly using members' names
• Attends staff and club meetings and events
• Establishes professional relationships with members and staff
• Ensures front desk is clean, maintained and organized
• Responds quickly and appropriately to emergencies

Skills

Customer service

Cash handling

Communication

Job description

Benefits

• Employee discounts

This position will be responsible for the day-to-day operations of the Front Desk including, the processing of guest check ins, member retention and maintaining quality customer service.

Duties and Responsibilities

• Executes procedures as outlined by front desk manual
• Answer phones, take messages and transfer calls
• Knowledgeable of Clubs amenities and surroundings
• Communicates kindly and sincerely using members name
• Attends all staff and club meetings and events
• Establish and maintain professional relationships with members and staff
• Ensures front desk is clean, maintained and organized at all times
• Ability to respond quickly and appropriately to emergency situations

Expectations

• Present a professional demeanor at all times when representing the Genesis Health Clubs
• Provide input in developing strategies to support club goals and objectives
• Ability to respond to common inquiries or complaints from members

Job Requirements

• Available to work weekends and evenings and holidays
• Must hold current CPR certification or obtain within 60 days of start date
• Ability to work well with others
• Experience in cash handling and credit cards
• Customer service abilities

Physical Requirements

• Ability to stand for long periods of time
• Ability to lift up to 35 pounds
• Ability to communicate with guests and other associates, including reading, writing and speaking