Front Desk

Genesis Health Clubs; Goddard (KS); On-site; USD 17,000 - 21,000; Full time

Job summary

Genesis Health Clubs is seeking a Front Desk Team Member to manage day-to-day front desk operations, process guest check-ins, and support member retention with high-quality customer service. The role reports to the Operations Manager and requires availability on weekends, evenings, and holidays.

The position involves handling cash/credit transactions, answering phones, coordinating with staff, and maintaining a welcoming club environment. Training in bartending skills may be provided as needed.

Qualifications

• Experience in cash handling and credit card transactions.
• Strong customer service skills to engage with members.
• Ability to work well with others in a team environment.

Responsibilities

• Executes procedures as outlined by front desk manual.
• Answer phones, take messages and transfer calls.
• Knowledgeable of Clubs amenities and surroundings.
• Communicates kindly and sincerely using members name.
• Attends all staff and club meetings and events.
• Establish and maintain professional relationships with members and staff.
• Ensures front desk is clean, maintained and organized at all times.
• Ability to respond quickly and appropriately to emergency situations.
• Comfortable serving alcohol.
• Willingness to learn bartending skills, if not already knowledgeable.

Skills

Customer service

Cash handling

Teamwork

Job description

Job Summary

This position will be responsible for the day-to-day operations of the Front Desk including, the processing of guest check ins, member retention and maintaining quality customer service.

Job Description

Position: Front Desk Team Member

Reports to: Operations Manager

Employee Type: Full Time/Part Time

Duties and Responsibilities:

• Executes procedures as outlined by front desk manual


• Answer phones, take messages and transfer calls


• Knowledgeable of Clubs amenities and surroundings


• Communicates kindly and sincerely using members name


• Attends all staff and club meetings and events


• Establish and maintain professional relationships with members and staff


• Ensures front desk is clean, maintained and organized at all times


• Ability to respond quickly and appropriately to emergency situations


• Comfortable serving alcohol


• Willingness to learn bartending skills, if not already knowledgeable

Expectations

• Present a professional demeanor at all times when representing the Genesis Health Clubs


• Provide input in developing strategies to support club goals and objectives


• Ability to respond to common inquiries or complaints from members

Job Requirements

• Available to work weekends and evenings and holidays


• Ability to work well with others


• Experience in cash handling and credit cards


• Customer service abilities

Physical Requirements

• Ability to stand for long periods of time


• Ability to lift up to 35 pounds


• Ability to communicate with guests and other associates, including reading, writing and speaking.