Sales and Front Desk Associate

Scenthound Palm Beach Gardens East, FL; Town of Florida (NY); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Opportunity for advancement

Merit-based pay increases

Supplemental insurance benefits

Job summary

A pet wellness company is seeking a motivated Sales & Front Desk Associate in Florida. The role focuses on selling memberships while providing exceptional service to customers. Ideal candidates have sales and customer service experience, a passion for dog health, and are confident in their abilities. This position offers a competitive hourly wage, tips, and career advancement opportunities.

Qualifications

• Experience in membership sales is highly valued.
• Must be self-motivated and outgoing.
• Able to work in a fast-paced environment.

Responsibilities

• Drive membership sales through health and wellness education.
• Develop membership leads and follow up with potential members.
• Manage cash drawer and customer appointments.

Skills

Sales experience

Customer service experience

Computer proficiency

Passion for dogs

Reliable transportation

Education

High School graduate

Job description

Benefits

• Employee discounts
• Flexible schedule
• Opportunity for advancement

Perks and Benefits

• Direct career growth path to Management positions (Ass. Manager, Manager) and additional options beyond
• Competitive hourly base pay, plus tips; sales bonuses
• Supplemental insurance benefits
• Merit-based pay increases

About the Position

The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer while advocating for dog\'s wellness. This position requires:

• Sales experience and confidence (membership sales are highly valued!)
• Customer service experience (retail, restaurant)
• Computer/ Technology proficiency
• A passion for dogs and dog health & wellness!
• Reliable transportation
• Willingness to work in a smoke-free environment
• High School graduate

Who We Are Looking For

We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!

Tasks

• Drive membership sales through health and wellness education
• Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add-ons, and retail sales
• Develop membership leads; Follow up with potential members
• Answer phone calls, schedule customer appointments, manage customer profiles and records
• Manage cash drawer – responsible for daily cash handling
• Manage customer expectations; Resolve customer concerns; Retain memberships
• Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable
• Perform other tasks and duties as assigned by the Scenter Manager

Skills and Abilities

• Confidence in selling services and products
• Ability to connect with customers (both canine and human!) and provide outstanding customer service
• Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
• Effective communication with team members and dog parents (in person and on the phone)
• Independently solve problems using Scenthound values and culture as a guide
• Attention to detail
• Time-management; Scheduling appointments efficiently
• Accountability; hold oneself and others to Scenthound standards