Front Desk Associate

PRATTVILLE CLUB 24 LLC; Prattville (AL); On-site; USD 26,000 - 32,000; Full time

Job summary

PRATTVILLE CLUB 24 LLC is seeking a Front Desk Associate in Prattville to deliver superior service to members and potential joiners. You will greet guests, answer calls, and support tours of the club facility, while maintaining a clean, organized front desk environment.

The role requires strong communication, reliability, and a genuine passion for fitness. CPR/AED certification is preferred, and punctuality is essential for daily operations.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is an absolute must.
• Excellent customer service skills; positive and professional interactions.

Responsibilities

• Greet members, guests, and prospects with exceptional service.
• Answer phones and assist callers with questions.
• Check members in using PEAK/ABC IGNITE system.
• Assist with new member sign-ups and tours.
• Update member account information as needed.
• Respond to questions and escalate to management as needed.
• Maintain cleanliness of the club and complete daily cleaning tasks.

Skills

Customer service

Computer literacy

Communication

Empathy

Punctuality

Education

High School diploma/GED

Job description

Reports to: General ManagerFront Desk:Job SummaryThe Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join.Responsibilities of Front Desk Associate1. Greet members, prospective members, and guests, providing exceptional customer service.2. Handle all front desk related activities including:3. Answer phones in a friendly manner and assist callers with a variety of questions.4. Check members into the PEAK/ABC IGNITE purchasing system.5. Assist with the new membership signing-up process.6. Take prospective members on tours of the Club facility.7. Update member account information, as needed.8. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager, as needed.9. Assist in maintaining the neatness and cleanliness of the Club.10. Complete daily Club cleaning assignments.Qualifications/Requirements1. Customer service background preferred.2. Basic computer proficiency.3. A passion for fitness and health.4. Upbeat and positive attitude!5. Punctuality and reliability is an absolute must!6. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.7. Strong listener with the ability to empathize with Club members and problem-solve in partnership with Club management personnel.8. Demonstrate diplomacy and professionalism in all interactions while using appropriate behavior and language.9. High School diploma/GED equivalent required.10. CPR / AED certification preferred.Physical Demands1. Continual standing and walking during shift.2. Continual talking in person or on the phone during shift.3. Close reading work while working on computer equipment as well as some repetitive motions while typing and involved in cleaning activities.4. Must be able to occasionally lift up to 50 lbs.5. Regular exposure to certain chemicals related to cleaning products.