Front Desk Associate

BATON ROUGE FLORIDA BLVD CLUB 24 LLC; Baton Rouge (LA); On-site; USD 25,000 - 36,000; Full time

Job summary

CLUB4 Fitness in Baton Rouge is seeking a Front Desk Associate to deliver superior member service, handle front desk duties, and assist with tours and sign-ups. You will greet members and guests, answer phones, check in using our system, and help maintain a clean facility.

The role emphasizes a positive attitude, reliability, and teamwork. Qualifications include customer service experience, basic computer skills, and a High School diploma; CPR/AED certification is a plus.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is an absolute must!
• Exceptional customer service skills; interact professionally with members and coworkers.
• Strong listener with ability to empathize and problem-solve with management.
• Diplomacy and professionalism in all interactions.
• High School diploma/GED equivalent required.
• CPR / AED certification preferred.

Responsibilities

• Greet members, prospective members, and guests with exceptional service.
• Handle front desk activities including answering phones and inquiries.
• Check members into the PEAK/ABC IGNITE system.
• Assist with the new membership sign-up process.
• Take prospective members on tours of the Club facility.
• Update member account information as needed.
• Respond to member questions and concerns promptly and professionally.
• Maintain the neatness and cleanliness of the Club.
• Complete daily Club cleaning assignments.
• Escalate issues to Assistant Manager or Manager as needed.

Skills

Customer service

Basic computer

Fitness passion

Positive attitude

Punctuality

Communication skills

Active listening

Diplomacy

High school diploma

CPR/AED certification

Education

High School diploma/GED

Job description

Reports to: General ManagerFront Desk:Job SummaryThe Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join.Responsibilities of Front Desk Associate1. Greet members, prospective members, and guests, providing exceptional customer service.2. Handle all front desk related activities including:3. Answer phones in a friendly manner and assist callers with a variety of questions.4. Check members into the PEAK/ABC IGNITE purchasing system.5. Assist with the new membership signing-up process.6. Take prospective members on tours of the Club facility.7. Update member account information, as needed.8. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager, as needed.9. Assist in maintaining the neatness and cleanliness of the Club.10. Complete daily Club cleaning assignments.Qualifications/Requirements1. Customer service background preferred.2. Basic computer proficiency.3. A passion for fitness and health.4. Upbeat and positive attitude!5. Punctuality and reliability is an absolute must!6. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.7. Strong listener with the ability to empathize with Club members and problem-solve in partnership with Club management personnel.8. Demonstrate diplomacy and professionalism in all interactions while using appropriate behavior and language.9. High School diploma/GED equivalent required.10. CPR / AED certification preferred.Physical Demands1. Continual standing and walking during shift.2. Continual talking in person or on the phone during shift.3. Close reading work while working on computer equipment as well as some repetitive motions while typing and involved in cleaning activities.4. Must be able to occasionally lift up to 50 lbs.5. Regular exposure to certain chemicals related to cleaning products.