Front Desk Associate

TRUSSVILLE CLUB 24 LLC; Birmingham (AL); On-site; USD 17,000 - 21,000; Full time

Job summary

TRUSSVILLE CLUB 24 LLC in Birmingham seeks a Front Desk Associate to provide superior member service, greet members and guests, and manage front desk duties. Responsibilities include check-in, answering phones, guiding tours, and updating member records. A positive attitude and reliability are essential.

The role requires good communication, basic computer skills, and a passion for fitness. CPR/AED certification is preferred to ensure safe, professional interactions with members.

Qualifications

• Applicant should have customer service experience.
• Basic computer skills required.
• High school diploma or GED equivalent.
• CPR/AED certification preferred.
• Must be punctual and reliable.

Responsibilities

• Greet members, prospective members and guests, delivering exceptional service.
• Handle front desk activities and related tasks.
• Answer phones in a friendly manner and assist callers with questions.
• Check members into the PEAK/ABC IGNITE purchasing system.
• Assist with new membership sign-ups and onboarding.
• Lead tours of the Club facility for prospective members.
• Update member account information as needed.
• Respond to member questions and escalate to management as needed.
• Maintain club cleanliness and tidiness; perform daily cleaning tasks.
• Perform other duties as assigned by management.

Skills

Customer service

Computer literacy

Fitness enthusiasm

Communication

Listening

Professionalism

Diplomacy

Education

High School Diploma or GED

Tools

CPR / AED certification

Job description

Reports to: General ManagerFront Desk:Job SummaryThe Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join.Responsibilities of Front Desk Associate1. Greet members, prospective members, and guests, providing exceptional customer service.2. Handle all front desk related activities including:3. Answer phones in a friendly manner and assist callers with a variety of questions.4. Check members into the PEAK/ABC IGNITE purchasing system.5. Assist with the new membership signing-up process.6. Take prospective members on tours of the Club facility.7. Update member account information, as needed.8. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager, as needed.9. Assist in maintaining the neatness and cleanliness of the Club.10. Complete daily Club cleaning assignments.Qualifications/Requirements1. Customer service background preferred.2. Basic computer proficiency.3. A passion for fitness and health.4. Upbeat and positive attitude!5. Punctuality and reliability is an absolute must!6. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.7. Strong listener with the ability to empathize with Club members and problem-solve in partnership with Club management personnel.8. Demonstrate diplomacy and professionalism in all interactions while using appropriate behavior and language.9. High School diploma/GED equivalent required.10. CPR / AED certification preferred.Physical Demands1. Continual standing and walking during shift.2. Continual talking in person or on the phone during shift.3. Close reading work while working on computer equipment as well as some repetitive motions while typing and involved in cleaning activities.4. Must be able to occasionally lift up to 50 lbs.5. Regular exposure to certain chemicals related to cleaning products.