Front Desk Associate

Club4 Fitness; Orlando (FL); On-site; USD 16,531 - 20,664; Part time

Job summary

CLUB4 Fitness in Orlando, FL is seeking a Front Desk Associate to deliver superior service to current members and prospects. The role involves greeting members, managing front desk activities, and assisting with sign-ups and tours.

Ideal candidates have a customer service background, basic computer skills, and a positive, reliable attitude. CPR/AED certification is preferred. The position reports to the General Manager and requires punctuality and professionalism.

Qualifications

• Customer service background preferred.
• Basic computer skills and familiarity with front desk systems.
• Punctuality and reliability are essential.
• Positive attitude and professional demeanor.
• Good listening and problem-solving in partnership with management.
• Diplomacy in interactions with members and staff.
• High School diploma or GED required; CPR/AED certification preferred.

Responsibilities

• Greet members and guests, delivering exceptional service.
• Handle all front desk activities and answer phones politely.
• Check members into the PEAK/ABC IGNITE system.
• Assist with new member sign-up processes and tours.
• Update member information and respond to questions promptly.
• Maintain cleanliness and organization of the club environment.
• Escalate issues to Assistant Manager or Manager as needed.

Skills

Customer service

Basic computer proficiency

Punctuality

Positive attitude

Empathy / listening

Diplomacy

CPR / AED certification preferred

Education

High School diploma / GED

Tools

PEAK/ABC IGNITE system

Job description

Job Location: Orlando, FL 32822

Position Type: Part Time

Reports to: General Manager

Job Summary

The Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join.

Responsibilities

1. Greet members, prospective members, and guests, providing exceptional customer service.
2. Handle all front desk related activities.
3. Answer phones in a friendly manner and assist callers with a variety of questions.
4. Check members into the PEAK/ABC IGNITE purchasing system.
5. Assist with the new membership signing‑up process.
6. Take prospective members on tours of the Club facility.
7. Update member account information, as needed.
8. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager, as needed.
9. Assist in maintaining the neatness and cleanliness of the Club.
10. Complete daily Club cleaning assignments.

Qualifications / Requirements

1. Customer service background preferred.
2. Basic computer proficiency.
3. A passion for fitness and health.
4. Upbeat and positive attitude.
5. Punctuality and reliability is an absolute must.
6. Exceptional customer service skills; able to interact in a positive and professional way with members and co‑workers, exceeding the member's expectations.
7. Strong listener with the ability to empathize with Club members and problem‑solve in partnership with Club management personnel.
8. Demonstrate diplomacy and professionalism in all interactions while using appropriate behavior and language.
9. High School diploma/GED equivalent required.
10. CPR / AED certification preferred.

Physical Demands

1. Continual standing and walking during shift.
2. Continual talking in person or on the phone during shift.
3. Close reading work while working on computer equipment as well as some repetitive motions while typing and involved in cleaning activities.
4. Must be able to occasionally lift up to 50 lbs.
5. Regular exposure to certain chemicals related to cleaning products.