Front Desk Associate

LAFAYETTE JOHNSTON CLUB 24 LLC; Lafayette (LA); On-site; USD 17,000 - 21,000; Full time

Job summary

Lafayette Johnston Club 24 LLC is seeking a Front Desk Associate to deliver superior member service and assist prospective members. The role involves greeting members and guests, answering inquiries, and guiding tours of the facility while maintaining the front desk area in a neat, welcoming state.

Responsibilities include processing sign-ups, updating member records, and using the club software for check-ins.

Qualifications

• Customer service experience preferred.
• Basic computer proficiency required.
• Passion for fitness and health.
• Upbeat, positive attitude and reliability are essential.
• Punctuality and dependability are a must.
• Strong communication and professional interaction with members and staff.
• Good listening and problem-solving in partnership with management.
• Diplomacy and professionalism in all interactions.

Responsibilities

• Greet members, prospective members, and guests with outstanding service.
• Handle front desk activities and assist callers with inquiries.
• Check members in using the PEAK/ABC IGNITE system.
• Assist with new member sign-ups and tours of the club.
• Update and verify member information in records.
• Address questions and concerns promptly and elevate as needed.
• Maintain cleanliness and organization of the front desk area and club.

Skills

Customer service

Basic computer skills

Fitness passion

Punctuality

Professional communication

Active listening

Diplomacy

Problem-solving

Education

High School diploma/GED

Job description

Reports to: General ManagerFront Desk:Job SummaryThe Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join.Responsibilities of Front Desk Associate1. Greet members, prospective members, and guests, providing exceptional customer service.2. Handle all front desk related activities including:3. Answer phones in a friendly manner and assist callers with a variety of questions.4. Check members into the PEAK/ABC IGNITE purchasing system.5. Assist with the new membership signing-up process.6. Take prospective members on tours of the Club facility.7. Update member account information, as needed.8. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager, as needed.9. Assist in maintaining the neatness and cleanliness of the Club.10. Complete daily Club cleaning assignments.Qualifications/Requirements1. Customer service background preferred.2. Basic computer proficiency.3. A passion for fitness and health.4. Upbeat and positive attitude!5. Punctuality and reliability is an absolute must!6. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.7. Strong listener with the ability to empathize with Club members and problem-solve in partnership with Club management personnel.8. Demonstrate diplomacy and professionalism in all interactions while using appropriate behavior and language.9. High School diploma/GED equivalent required.10. CPR / AED certification preferred.Physical Demands1. Continual standing and walking during shift.2. Continual talking in person or on the phone during shift.3. Close reading work while working on computer equipment as well as some repetitive motions while typing and involved in cleaning activities.4. Must be able to occasionally lift up to 50 lbs.5. Regular exposure to certain chemicals related to cleaning products.