Front Desk Associate

MOBILE SCHILLINGER CLUB 24 LLC; Alabama; On-site; USD 17,000 - 22,000; Full time

Job summary

MOBILE SCHILLINGER CLUB 24 LLC, operating CLUB4 Fitness in Alabama, seeks a Front Desk Associate to deliver superior member service, greet guests, answer phones, and assist with tours and sign-ups. You will check members in, update accounts, and handle questions with professionalism.

The role requires a friendly, upbeat attitude, punctuality, and strong listening skills to ensure a positive member experience and smooth club operations.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• High School diploma or GED equivalent required.
• CPR / AED certification preferred.

Responsibilities

• Greet members, prospective members, and guests with exceptional service.
• Answer phones and assist callers with questions.
• Check members into the PEAK/ABC IGNITE system.
• Assist with new membership sign-ups and club tours.
• Update member account information as needed.
• Address member questions and escalate to management as needed.
• Maintain the club’s cleanliness and complete daily cleaning tasks.
• Perform front desk duties during shift.

Skills

Customer service

Basic computer proficiency

Positive attitude

Punctuality

Active listening

Professional communication

Education

High School diploma/GED

Tools

CPR / AED certification

Job description

Reports to: General ManagerFront Desk:Job SummaryThe Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join.Responsibilities of Front Desk Associate1. Greet members, prospective members, and guests, providing exceptional customer service.2. Handle all front desk related activities including:3. Answer phones in a friendly manner and assist callers with a variety of questions.4. Check members into the PEAK/ABC IGNITE purchasing system.5. Assist with the new membership signing-up process.6. Take prospective members on tours of the Club facility.7. Update member account information, as needed.8. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager, as needed.9. Assist in maintaining the neatness and cleanliness of the Club.10. Complete daily Club cleaning assignments.Qualifications/Requirements1. Customer service background preferred.2. Basic computer proficiency.3. A passion for fitness and health.4. Upbeat and positive attitude!5. Punctuality and reliability is an absolute must!6. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.7. Strong listener with the ability to empathize with Club members and problem-solve in partnership with Club management personnel.8. Demonstrate diplomacy and professionalism in all interactions while using appropriate behavior and language.9. High School diploma/GED equivalent required.10. CPR / AED certification preferred.Physical Demands1. Continual standing and walking during shift.2. Continual talking in person or on the phone during shift.3. Close reading work while working on computer equipment as well as some repetitive motions while typing and involved in cleaning activities.4. Must be able to occasionally lift up to 50 lbs.5. Regular exposure to certain chemicals related to cleaning products.