Front Desk Associate

Club at TCP LLC; Ridgeland (MS); On-site; USD 28,000 - 34,000; Full time

Job summary

Club at TCP LLC in Ridgeland, MS seeks a Front Desk Associate to deliver superior customer service to members and prospects. The role involves greeting guests, answering inquiries, signing up new members, tours, and updating records while maintaining a clean front desk area. CPR/AED certification preferred, high school diploma required.

The position emphasizes positive attitude, punctuality, and the ability to liaise with management to resolve issues and ensure member satisfaction.

Qualifications

• Customer service experience preferred.
• Basic computer skills to operate member systems.
• CPR/AED certification preferred.

Responsibilities

• Greet members, guests, and prospective members with outstanding service.
• Answer phones and assist callers with questions.
• Check members into the purchasing system and update records as needed.
• Assist with new member sign-up and tours of the club.
• Respond to member questions promptly and escalate when appropriate.
• Maintain cleanliness and order of the front desk and club areas.
• Support management in daily operations and member retention efforts.

Skills

Customer service

Basic computer skills

Fitness passion

Upbeat attitude

Punctuality

Active listening

Diplomacy

Professional communication

Education

High School diploma/GED

Job description

Reports to: General ManagerFront Desk:Job SummaryThe Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join.Responsibilities of Front Desk Associate1. Greet members, prospective members, and guests, providing exceptional customer service.2. Handle all front desk related activities including:3. Answer phones in a friendly manner and assist callers with a variety of questions.4. Check members into the PEAK/ABC IGNITE purchasing system.5. Assist with the new membership signing-up process.6. Take prospective members on tours of the Club facility.7. Update member account information, as needed.8. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager, as needed.9. Assist in maintaining the neatness and cleanliness of the Club.10. Complete daily Club cleaning assignments.Qualifications/Requirements1. Customer service background preferred.2. Basic computer proficiency.3. A passion for fitness and health.4. Upbeat and positive attitude!5. Punctuality and reliability is an absolute must!6. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.7. Strong listener with the ability to empathize with Club members and problem-solve in partnership with Club management personnel.8. Demonstrate diplomacy and professionalism in all interactions while using appropriate behavior and language.9. High School diploma/GED equivalent required.10. CPR / AED certification preferred.Physical Demands1. Continual standing and walking during shift.2. Continual talking in person or on the phone during shift.3. Close reading work while working on computer equipment as well as some repetitive motions while typing and involved in cleaning activities.4. Must be able to occasionally lift up to 50 lbs.5. Regular exposure to certain chemicals related to cleaning products.