Front Desk Associate

Club4 Fitness; Plano (TX); On-site; USD 15,000 - 18,000; Part time

Job summary

CLUB4 Fitness in Plano, TX seeks a Front Desk Associate (Part Time) to deliver superior service to current members and prospects who want to join. You will greet guests, manage front desk tasks and assist with membership sign-ups.

Responsibilities include tours, updating member records, answering questions, and maintaining club cleanliness. Must be punctual with a positive, professional demeanor; CPR/AED preferred.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is an absolute must.
• Exceptional customer service skills; interact positively with members and co-workers.
• Strong listening skills; partner with management to solve problems.
• Diplomacy and professionalism in all interactions.
• High School diploma or GED equivalent required.
• CPR/AED certification preferred.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Handle all front desk activities and assist with callers.
• Answer phones in a friendly manner and help with questions.
• Check members into the PEAK/ABC IGNITE system.
• Assist with new membership sign-ups.
• Give tours to prospective members of the Club facility.
• Update member account information as needed.
• Respond to member questions promptly and escalate as needed to management.
• Maintain club cleanliness and neatness.
• Complete daily cleaning assignments.

Skills

Customer service

Basic computer skills

Positive attitude

Punctuality and reliability

Excellent communication

Active listening

Diplomacy and professionalism

Fitness passion

Education

High School diploma/GED

Job description

Job Details

Job Location: Plano - Plano, TX 75024

Position Type: Part Time

Salary Range: $11.00 - $13.00 Hourly

Reports to: General Manager

Front Desk:

Job Summary

The Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join.

Responsibilities of Front Desk Associate

• 1. Greet members, prospective members, and guests, providing exceptional customer service.
• 2. Handle all front desk related activities including:
• 3. Answer phones in a friendly manner and assist callers with a variety of questions.
• 4. Check members into the PEAK/ABC IGNITE purchasing system.
• 5. Assist with the new membership signing-up process.
• 6. Take prospective members on tours of the Club facility.
• 7. Update member account information, as needed.
• 8. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager, as needed.
• 9. Assist in maintaining the neatness and cleanliness of the Club.
• 10. Complete daily Club cleaning assignments.

QualificationsQualifications/Requirements

• 1. Customer service background preferred.
• 2. Basic computer proficiency.
• 3. A passion for fitness and health.
• 4. Upbeat and positive attitude!
• 5. Punctuality and reliability is an absolute must!
• 6. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
• 7. Strong listener with the ability to empathize with Club members and problem-solve in partnership with Club management personnel.
• 8. Demonstrate diplomacy and professionalism in all interactions while using appropriate behavior and language.
• 9. High School diploma/GED equivalent required.
• 10. CPR / AED certification preferred.

Physical Demands

• 1. Continual standing and walking during shift.
• 2. Continual talking in person or on the phone during shift.
• 3. Close reading work while working on computer equipment as well as some repetitive motions while typing and involved in cleaning activities.
• 4. Must be able to occasionally lift up to 50 lbs.
• 5. Regular exposure to certain chemicals related to cleaning products.