Front Desk Associate

HOMEWOOD CLUB 24 LLC; Birmingham (AL); On-site; USD 17,000 - 22,000; Part time

Job summary

HOMEWOOD CLUB 24 LLC is seeking a Front Desk Associate for CLUB4 Fitness in Birmingham. You will deliver superior member service, greet guests, handle front desk tasks, answer calls, process check-ins, and guide prospective members through tours.

You will maintain member records, assist sign-ups, respond to questions, keep the club clean, and support management as needed. A strong customer-service background, basic computer skills, and a positive, punctual attitude are essential.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• A passion for fitness and health.
• Upset and positive attitude.
• Punctuality and reliability is an absolute must.
• Exceptional customer service; interact positively with members and staff.
• Strong listening and problem solving with management.
• Diplomacy and professionalism in all interactions.
• High School diploma or GED required.
• CPR/AED certification preferred.

Responsibilities

• Greet members, prospects and guests with excellent service.
• Answer phones and assist callers with questions.
• Check members into the PEAK/ABC IGNITE system.
• Assist with new membership sign-ups.
• Take prospective members on tours of the club.
• Update member information as needed.
• Respond to questions and escalate when needed.
• Assist in keeping the club clean and tidy.
• Complete daily cleaning assignments.

Skills

Customer service

Computer skills

Positive attitude

Punctuality

Active listening

Diplomacy

Professional communication

Team collaboration

Education

High School diploma/GED

CPR/AED certification preferred

Job description

Reports to: General ManagerFront Desk:Job SummaryThe Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join.Responsibilities of Front Desk Associate1. Greet members, prospective members, and guests, providing exceptional customer service.2. Handle all front desk related activities including:3. Answer phones in a friendly manner and assist callers with a variety of questions.4. Check members into the PEAK/ABC IGNITE purchasing system.5. Assist with the new membership signing-up process.6. Take prospective members on tours of the Club facility.7. Update member account information, as needed.8. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager, as needed.9. Assist in maintaining the neatness and cleanliness of the Club.10. Complete daily Club cleaning assignments.Qualifications/Requirements1. Customer service background preferred.2. Basic computer proficiency.3. A passion for fitness and health.4. Upbeat and positive attitude!5. Punctuality and reliability is an absolute must!6. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.7. Strong listener with the ability to empathize with Club members and problem-solve in partnership with Club management personnel.8. Demonstrate diplomacy and professionalism in all interactions while using appropriate behavior and language.9. High School diploma/GED equivalent required.10. CPR / AED certification preferred.Physical Demands1. Continual standing and walking during shift.2. Continual talking in person or on the phone during shift.3. Close reading work while working on computer equipment as well as some repetitive motions while typing and involved in cleaning activities.4. Must be able to occasionally lift up to 50 lbs.5. Regular exposure to certain chemicals related to cleaning products.