Front Desk Associate

Explor Crater Lake, LLC; Oregon; On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Employee housing

Benefits

Job summary

Explor Crater Lake, LLC invites you to join a season of hospitality where tranquil beauty and rich culture meet outstanding guest service. As a Front Desk/Reservations associate, you will welcome guests, manage reservations, and handle check-ins and check-outs while sharing Park information and programs.

You will keep front and back areas organized, respond to guest requests with a positive demeanor, assist with cash handling and daily deposits, and support team members while adhering to ISO

Qualifications

• High school diploma or equivalent required.
• Experience in front desk/reservations preferred.
• Knowledge of Park/Resort operations is a plus.

Responsibilities

• Provide information for guest tours and programs relating to the Park.
• Present guest programs with a positive demeanor to enhance the experience.
• Handle guest reservations and room assignments per rate structure and policies.
• Respond to guest complaints professionally and escalate when needed.
• Keep front and back office areas organized and clean.
• Communicate with emergency responders when necessary.
• Prepare daily deposits and follow cash handling procedures.
• Assist team members by sharing knowledge of Park and surroundings.
• Understand ISO environmental and quality policies and goals.

Skills

Customer service

Reservations

Cash handling

Communication

Problem solving

Education

High school diploma or equivalent

Tools

Room Master system

Microsoft Office

Job description

At Explor Crater Lake, LLC, every day is an adventure - where tranquil beauty, scenic landscapes, and rich culture come together to create a truly unforgettable workplace. Offering competitive pay, employee housing and benefits. Now hiring for the 2027 season.

Summary of Position:

Provide extraordinary hospitality to all guests and visitors relating to tours and company programs in addition to front desk duties involving efficient and timely reservations, check-ins / check-outs. Be an effective information resource regarding Park attractions and items of interest.

Responsibilities:

• In a professional and accurate manner, provide relevant information for all guest tours and company-sponsored programs relating to the Park
• Continually present guest programs with a positive and pleasant demeanor to enhance the guest experience
• Efficiently and professionally handle guest reservations and room assignments, accommodating special requests whenever possible, in a manner consistent with the company’s rate structure and policies
• Respond calmly and professionally to all guest complaints resolving issues as appropriate and escalate to management when necessary
• Keep front and back office areas organized and clean
• Communicate with emergency responders, when necessary, in a calm and effective manner
• Prepare daily deposit, drop receipts and follow all company cash handling procedures
• Assist other team members by sharing knowledge of Park and surrounding area
• Understand Company’s ISO (Environmental & Quality) management systems, policies,

goals, and initiatives and meet the specific responsibilities within these areas

• Other duties per Duties Checklist and as assigned

Position Requirements:

• Provide excellent customer service to meet and exceed customer expectations
• Present a positive image of the company in an upbeat, professional manner
• Ability to work a variety of day, night, weekend and holiday shifts
• Ability to work independently
• Strong communication and interpersonal skills with the ability to interact, in a positive way, with many different personality styles
• Basic computer skills - Microsoft Office (Word, Excel, Outlook) and Room Master system

Knowledge and Experience:

Education: High school diploma or equivalent

Experience: Minimum 1 (one) year front desk/room registration experience National Park/Resort experience

We maintain a drug-free workplace to ensure the safety and well-being of all employees.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status and all other status protected by law.