Housekeeping Manager

Explor Crater Lake, LLC; Oregon; On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Employee housing

Benefits

Job summary

Explor Crater Lake, LLC is hiring for a Housekeeping and Public Areas Manager to oversee daily operations of the housekeeping and public areas department, ensuring outstanding service for resort guests.

The role includes recruiting, training, supervising, evaluating staff, and coordinating with the front desk. Ideal candidates have at least 2 years in hospitality and management, with experience in resorts or national parks preferred.

Qualifications

• Education: High School Diploma or equivalent required.
• Experience: Minimum of 2 years in the hospitality industry required.
• Minimum of 2 years management experience required.
• Resort/National Park experience preferred.
• We maintain a drug-free workplace to ensure the safety and well-being of all employees.

Responsibilities

• Interview, select, train, and schedule all housekeeping and public area staff to ensure safe, quality and efficient operations.
• Ensure all housekeeping and public area staff uphold all departmental procedures, rules, regulations and standards.
• Monitor and develop employee performance by supervising and conducting counseling and evaluations, and delivering recognition.
• Inspect the facility daily including guest rooms and public areas; release clean rooms to the front desk in a timely manner.
• Comply with lost and found and key security procedures.
• Maintain inventory of guest amenities and housekeeping supplies.
• Respond to guest requests or complaints promptly; communicate with the front desk on needs.
• Perform all administrative duties to successfully manage the department.
• Participate in Manager on Duty program and understand ISO management systems.

Skills

Customer service

People skills

Communication

Team leadership

Interpersonal skills

Education

High School Diploma

Tools

Microsoft Office

Hotel Management Systems

Job description

At Explor Crater Lake, LLC, every day is an adventure — where tranquil beauty, scenic landscapes, and rich culture come together to create a truly unforgettable workplace. Offering competitive pay, employee housing and benefits. Now hiring for the 2027 season.

Summary of Position:

Manage the activities of the housekeeping and public areas department ensuring outstanding service for resort guests.

Responsibilities:

• Responsible for interviewing, selecting, training, and scheduling of all housekeeping and public area staff to ensure safe, quality and efficient operations.
• Ensure all housekeeping and public area staff uphold all departmental procedures, rules, regulations and standards.
• Monitor and develop employee performance by providing supervision and professional development, conducting counseling and evaluations, and delivering recognition.
• Personally inspect the facility on a daily basis including all guest rooms and public areas. Release clean rooms to the front desk in a timely manner.
• Comply with and ensure compliance with lost and found and key security procedures.
• Order and maintain an adequate inventory of guest amenities and housekeeping supplies.
• Respond to all guest requests or complaints in a timely manner.
• Communicate closely with the front desk on all guest room and public area related needs.
• Perform all administrative duties as required to successfully manage the department.
• Participate in company Manager on Duty program.
• Understand Company’s ISO (Environmental & Quality) management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas.

• Other duties per Duties Checklist and as assigned.

Position Requirements:

• Excellent customer service and people skills
• Must be able to work a variety of day, night, weekend, holiday shifts
• Strong communication and interpersonal skills with the ability to interact with many types of personalities
• Intermediate Computer Skills- Microsoft Office (Word, Excel) and Hotel Management Systems
• Approximately 50% of work day will be spent outdoors with intermittent time in extreme heat seasonally
• Must be able to lift up to 50 lbs. and carry up to 25 lbs.

Education and Experience:

Education: High School Diploma or equivalent required

Experience: Minimum of 2 (two) years in the hospitality industry required

Minimum of 2 (two) years management experience required

Resort/National Park experience preferred

We maintain a drug-free workplace to ensure the safety and well-being of all employees.

Qualified applica nts will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status and all other status protected by law.