Front Desk Associate

ExplorUS; Port Angeles (WA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Employee housing

Benefits

Job summary

ExplorUS is seeking a Front Desk Associate at Olympic National Park. You will provide hospitality to guests, handle reservations and check-ins/outs, and act as an information resource on park attractions and company programs.

The role emphasizes excellent customer service, accurate guest interactions, and maintaining organized front/back office areas. Seasonal through 12/31/2026 with potential extension; shifts include 2:40pm–11:00pm.

Qualifications

• Education: High school diploma or equivalent.
• Experience: Minimum 1 year front desk/room registration experience.
• Park or resort experience preferred.
• Provide excellent customer service to guests.

Responsibilities

• Provide information for guest tours and programs related to the Park.
• Present guest programs with a positive demeanor to enhance the guest experience.
• Manage reservations and room assignments, honoring special requests within policies.
• Respond to guest complaints professionally and escalate when needed.
• Keep front and back office areas organized and clean.
• Coordinate with emergency responders when necessary.
• Prepare daily deposits and follow cash handling procedures.
• Assist team members with knowledge of Park and surrounding area.
• Understand ISO environmental & quality management systems and responsibilities.
• Other duties as assigned.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office

Room Master system

Job description

At Olympic National Park, every day is an adventure — where rugged beauty, dramatic landscapes, and rich natural history come together to create a truly unforgettable workplace. Offering competitive pay, employee housing and benefits.

Title: Front Desk Associate

Reports To: Front Desk Supervisor

Department: Lodging

Shift: Most shifts will be 2:40pm - 11:00pm

Status: Seasonal through 12/31/2026 with potential to extend into/through 2027

Summary of Position:

Provide extraordinary hospitality to all guests and visitors relating to tours and company programs in addition to front desk duties involving efficient and timely reservations, check-ins / check-outs. Be an effective information resource regarding Park attractions and items of interest.

Note

This is a key position within our overall operation, and we consistently interview qualified candidates for future open positions.

Responsibilities

• In a professional and accurate manner, provide relevant information for all guest tours and company-sponsored programs relating to the Park
• Continually present guest programs with a positive and pleasant demeanor to enhance the guest experience
• Efficiently and professionally handle guest reservations and room assignments, accommodating special requests whenever possible, in a manner consistent with the company’s rate structure and policies
• Respond calmly and professionally to all guest complaints resolving issues as appropriate and elevate to management when necessary
• Keep front and back office areas organized and clean
• Communicate with emergency responders, when necessary, in a calm and effective manner
• Prepare daily deposit, drop receipts and follow all company cash handling procedures
• Assist other team members by sharing knowledge of Park and surrounding area
• Understand Company’s ISO (Environmental & Quality) management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas
• Other duties per Duties Checklist and as assigned

Position Requirements

• Provide excellent customer service to meet and exceed customer expectations
• Present a positive image of the company in an upbeat, professional manner
• Ability to work a variety of day, night, weekend and holiday shifts
• Ability to work independently
• Strong communication and interpersonal skills with the ability to interact, in a positive way, with many different personality styles
• Basic computer skills – Microsoft Office (Word, Excel, Outlook) and Room Master system

Knowledge and Experience

Education: High school diploma or equivalent

Experience: Minimum 1 (one) year front desk/room registration experience

National Park/Resort experience

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status and all other status protected by law.