Retail Associate

Explor Crater Lake, LLC; Oregon; On-site; USD 19,286,000 - 24,797,000; Full time

Benefits offered by this job

Competitive pay

Employee housing

Benefits

Job summary

Explor Crater Lake, LLC is hiring for a Customer Service Associate to assist guests with a friendly, efficient experience and uphold company standards. You will greet visitors, answer questions, and guide customers to products while using the POS system to process payments.

The role requires strong communication and teamwork in a hospitality-forward retail setting. Responsibilities include maintaining displays, restocking, opening/closing procedures, and adhering to ISO quality and environmental

Qualifications

• High school diploma or equivalent.
• Retail sales experience preferred.
• Ability to lift up to 50 lbs and stand for long periods.

Responsibilities

• Greet customers within seconds and provide friendly service.
• Develop product knowledge to assist purchasing decisions.
• Direct customers to items of interest and answer inquiries.
• Assist with park-related inquiries using approved information.
• Process payments using POS system and handle cash/credit cards.
• Restock displays and maintain labeling per company standards.
• Participate in opening and closing procedures; adhere to store policies.
• Contribute to a positive team environment and support ISO quality and environmental policies.

Skills

Customer service

POS system experience

Cash handling

Product knowledge

Communication skills

Teamwork

Education

High school diploma or equivalent

Tools

Point of Sale system

Job description

At Explor Crater Lake, LLC, every day is an adventure - where tranquil beauty, scenic landscapes, and rich culture come together to create a truly unforgettable workplace. Offering competitive pay, employee housing and benefits. Now hiring for the 2027 season.

Summary of Position:

Assist all guests and visitors of the Company with timely, efficient and professional service adhering to Company standards of ensuring an extraordinary hospitality experience.

Responsibilities:

• Greet customers within 30 seconds of entering the store & provide friendly customer service
• Achieve and maintain product knowledge to assist customers with purchasing decisions
• Guide and direct customers to appropriate products of interest and answer related inquiries
• Assist customers with all park related inquiries (utilizing approved NPS interpretive information)
• Assist customers making selections by building customer confidence; offering suggestions and opinions
• Accurately total, process and collect payments from guests to include, but not limited to, using the point of sale system, handling money, processing credit and debit cards and making change
• Restock and maintain displays (labeling correctly as needed) per Company standards
• Participate in closing, opening procedures
• Strict adherence to all store policies
• Contribute to a positive environment where all employees trust and respect each other
• Understand Company’s ISO (Quality and Environmental) management systems, policies, goals and initiatives, and meet the specific responsibilities within these areas
• Other duties per the Duties checklist and as assigned

Position Requirements:

• Strong organizational skills and attention to detail
• Excellent communication skills to interact positively with others
• Ability to multi-task and perform well under pressure
• Display energy and enthusiasm when working with customers and fellow Associates
• Dependable to always be on time and on schedule
• Able to lift frequently up to 25 lbs. and occasionally up to 50 lbs. Position also involves frequent bending, twisting, lifting and squatting and up to 8 hours per day on feet in a fast paced environment.

Education and Experience:

Education: High school diploma or equivalent Experience: Demonstrated ability to handle general math

Minimum 1 year retail sales experience preferred Minimum 1 year experience with POS systems preferred

We maintain a drug-free workplace to ensure the safety and well-being of all employees.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status and all other status protected by law.