Front Desk Associate

Explor Olympic LLC; Port Angeles (WA); On-site; USD 21,000 - 30,000; Part time

Job summary

Explor Olympic LLC at Olympic National Park is seeking a Front Desk Associate to deliver exceptional hospitality, assist guests with reservations, and provide park information. The role supports lodging operations and guest services in a dynamic park environment.

The position requires strong communication, a friendly demeanor, and the ability to work varied day, night, weekend, and holiday shifts. This seasonal posting may extend beyond 12/31/2026 based on performance and park needs.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year front desk/room registration experience.
• National Park/Resort experience preferred.

Responsibilities

• Provide information for tours and programs relating to the Park and company.
• Handle guest reservations and room assignments, check-ins / check-outs.
• Respond to guest concerns, resolve issues, and escalate when necessary.
• Keep front and back office areas organized and clean.

Skills

Customer service

Communication

Interpersonal skills

Independent worker

Education

High school diploma or equivalent

Tools

Room Master system

Microsoft Office

Job description

At Olympic National Park, every day is an adventure — where rugged beauty, dramatic landscapes, and rich natural history come together to create a truly unforgettable workplace. Offering competitive pay, employee housing and benefits.

Title: Front Desk Associate
Reports To: Front Desk Supervisor
Department: Lodging

Shift: Most shifts will be 2:40pm - 11:00pm

Status: Seasonal through 12/31/2026 with potential to extend into/through 2027

Summary of Position:

Provide extraordinary hospitality to all guests and visitors relating to tours and company programs in addition to front desk duties involving efficient and timely reservations, check-ins / check-outs. Be an effective information resource regarding Park attractions and items of interest.

Note: This is a key position within our overall operation, and we consistently interview qualified candidates for future open positions.

Note: This is a key position within our overall operation, and we consistently interview qualified candidates for future open positions. Responsibilities:

• In a professional and accurate manner, provide relevant information for all guest tours and company-sponsored programs relating to the Park
• Continually present guest programs with a positive and pleasant demeanor to enhance the guest experience
• Efficiently and professionally handle guest reservations and room assignments, accommodating special requests whenever possible, in a manner consistent with the company’s rate structure and policies
• Respond calmly and professionally to all guest complaints resolving issues as appropriate and escalation to management when necessary
• Keep front and back office areas organized and clean
• Communicate with emergency responders, when necessary, in a calm and effective manner
• Prepare daily deposit, drop receipts and follow all company cash handling procedures
• Assist other team members by sharing knowledge of Park and surrounding area
• Understand Company’s ISO (Environmental & Quality) management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas
• Other duties per Duties Checklist and as assigned

Position Requirements:

• Provide excellent customer service to meet and exceed customer expectations
• Present a positive image of the company in an upbeat, professional manner
• Ability to work a variety of day, night, weekend and holiday shifts
• Ability to work independently
• Strong communication and interpersonal skills with the ability to interact, in a positive way, with many different personality styles
• Basic computer skills – Microsoft Office (Word, Excel, Outlook) and Room Master system

Knowledge and Experience:

Education: High school diploma or equivalent
Experience: Minimum 1 (one) year front desk/room registration experience
National Park/Resort experience

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status and all other status protected by law.