Front Desk Associate

Coastal Health; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Coastal Health is seeking a Front Desk Representative for our Primary Care Office in Jacksonville, FL. You will be the first point of contact, greeting patients and guiding them through check-in/out, scheduling, and payer verification.

The role requires strong customer service, excellent communication, and the ability to multitask in a fast-paced healthcare setting. Basic computer skills and a professional demeanor are essential in maintaining a welcoming experience for patients and visitors.

Qualifications

• Previous medical office or front desk experience preferred.
• Excellent customer service and communication skills.
• Professional and friendly demeanor.
• Strong organizational and multitasking abilities.
• Comfortable working in a fast-paced healthcare environment.
• Basic computer skills and ability to learn electronic medical record systems.
• Ability to handle sensitive patient information professionally and confidentially.
• Dependable, punctual, and team-oriented.

Responsibilities

• Greet patients in a friendly and professional manner.
• Check patients in and out for appointments.
• Schedule, reschedule, and confirm patient appointments.
• Verify patient demographics, insurance, and other necessary information.
• Collect copays and other patient payments as required.
• Answer incoming phone calls and assist patients with questions.
• Communicate messages to providers and appropriate office staff.
• Maintain accurate patient information and documentation.
• Assist with referrals, records, and other front-office tasks.
• Protect patient privacy and follow HIPAA guidelines.
• Maintain a clean, organized, and welcoming reception area.
• Provide excellent customer service to patients, families, and visitors.
• Perform other administrative duties as needed.

Skills

Customer service

Communication

Multitasking

HIPAA

Professionalism

Punctuality

Team-oriented

Job description

Front Desk Representative – Primary Care OfficeCoastal HealthLocation: Jacksonville FloridaPosition: Full-TimeCoastal Health is looking for a friendly, professional, and dependable Front Desk Representative to join our Primary Care team.The Front Desk Representative will be the first point of contact for our patients and will play an important role in creating a welcoming and positive experience from the moment they arrive.ResponsibilitiesGreet patients in a friendly and professional mannerCheck patients in and out for appointmentsSchedule, reschedule, and confirm patient appointmentsVerify patient demographics, insurance, and other necessary informationCollect copays and other patient payments as requiredAnswer incoming phone calls and assist patients with questionsCommunicate messages to providers and appropriate office staffMaintain accurate patient information and documentationAssist with referrals, records, and other front-office tasksProtect patient privacy and follow HIPAA guidelinesMaintain a clean, organized, and welcoming reception areaProvide excellent customer service to patients, families, and visitorsPerform other administrative duties as neededQualificationsPrevious medical office or front desk experience preferredExcellent customer service and communication skillsProfessional and friendly demeanorStrong organizational and multitasking abilitiesComfortable working in a fast-paced healthcare environmentBasic computer skills and ability to learn electronic medical record systemsAbility to handle sensitive patient information professionally and confidentiallyDependable, punctual, and team-orientedIdeal CandidateThe ideal candidate is someone who enjoys helping people, communicates well, stays organized, and can provide a warm and professional experience for every patient. Previous healthcare experience is a plus, but we are willing to consider candidates with strong customer service and administrative experience.Join the Coastal Health team and become an important part of the patient experience in our Primary Care office!Minimum 1-3 years experience in the medical field preferred. Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing , Professionalism, Quality Focus, Team driven attitude, ability to work in a fast-paced environment, and reliable transportation.