Front Office Representative

Southeast Orthopedic Specialists; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Southeast Orthopedic Specialists in Jacksonville, FL is seeking a Front Office Representative to deliver friendly, efficient service at the Southside Clinic. You will assist with patient check-in, scheduling, insurance verification, and payment collection in a professional environment.

You will greet patients, collect and verify demographics and insurance details, balance a secure cash drawer, and support HIPAA-compliant front office operations.

Qualifications

• High school diploma or GED required.
• 1 year of front office or patient registration experience in a medical setting preferred.
• Knowledge of insurance processes, medical terminology, and scheduling systems.
• Strong communication and customer service skills.

Responsibilities

• Greet and check in patients promptly and professionally.
• Collect and verify patient demographic, insurance, and consent information.
• Schedule appointments and follow-up visits.
• Verify insurance eligibility, referrals, and authorizations.
• Collect copays, coinsurance, and outstanding balances.
• Answer billing and insurance questions and escalate complex issues as needed.
• Scan and update patient documents accurately.
• Communicate schedule delays to patients in the lobby.
• Maintain a secure cash drawer daily.
• Follow front office procedures and HIPAA guidelines.
• Maintain a clean, organized, and confidential workspace.

Skills

Customer service

Communication

Bilingual EN/ES

Education

High school diploma or GED

Job description

Job Details

Front Office Representative

Location: Southside Clinic (Jacksonville, Fl)

About Us

Established in 2001, Southeast Orthopedic Specialists is a regional leader in orthopedic care. We are committed to delivering accessible, five-star orthopedic services while continuing to grow with our patients and communities.

Position Summary

The Front Office Representative provides excellent customer service and supports efficient front office operations. This role assists with patient check-in, scheduling, insurance verification, and payment collection while maintaining a professional and welcoming environment.

Key Responsibilities

• Greet and check in patients promptly and professionally
• Collect and verify patient demographic, insurance, and consent information
• Schedule appointments and follow-up visits
• Verify insurance eligibility, referrals, and authorizations
• Collect copays, coinsurance, and outstanding balances
• Answer basic billing and insurance questions and elevate complex issues as needed
• Scan and update patient documents accurately
• Communicate schedule delays to patients in the lobby
• Maintain and balance a secure cash drawer daily
• Follow front office procedures and HIPAA guidelines
• Maintain a clean, organized, and confidential workspace

Qualifications

• High school diploma or GED preferred
• Minimum of 1 year of front office or patient registration experience in a medical setting
• Knowledge of insurance processes, medical terminology, and scheduling systems
• Strong communication and customer service skills
• Ability to handle sensitive situations with empathy and professionalism
• Bilingual (English/Spanish) strongly preferred
• Payment collection experience preferred

Work Environment & Physical Requirements

• Standard medical office environment
• May require travel between clinic locations
• Ability to sit, stand, bend, and use a computer throughout the day

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.