Call Representative

Coastal Health; Kingsland (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Coastal Health in Kingsland, GA is seeking a friendly Call Representative to join our primary care team. You will handle incoming patient calls, assist with scheduling, and direct messages to the appropriate staff.

The ideal candidate has strong communication, professionalism on the phone, and the ability to multitask in a fast-paced healthcare setting. HIPAA compliance and patient confidentiality are essential, and a calm, courteous demeanor is required.

Qualifications

• At least 1 year of medical office or customer service experience preferred.
• Strong written and verbal communication skills.
• Professional, courteous phone demeanor and user-friendly attitude.
• Excellent organizational and multitasking abilities.
• Ability to work in a fast-paced healthcare environment and maintain confidentiality.

Responsibilities

• Answer incoming patient calls in a professional manner.
• Assist patients with scheduling, rescheduling, and confirming appointments.
• Direct calls and messages to the appropriate team members.
• Respond to general questions about the primary care office.
• Take accurate, detailed messages for staff.
• Assist patients with questions regarding appointments and services.
• Maintain patient confidentiality and HIPAA compliance.
• Provide a welcoming experience for every patient.
• Communicate effectively with providers and office staff.
• Perform other administrative duties as needed.

Skills

Verbal communication

Written communication

Phone etiquette

Organization

Multitasking

Confidentiality

Tools

Scheduling software

Job description

Job DetailsJob Location: Primary Camden - Kingsland, GA 31548Call Representative – Coastal Health

Location: Kingsland, GA

Position: Full-Time

We are looking for a friendly, professional, and dependable Call Representative to join our Coastal Health primary care team in Kingsland, GA.

Responsibilities

• Answer incoming patient calls in a professional and courteous manner
• Assist patients with scheduling, rescheduling, and confirming appointments
• Direct calls and messages to the appropriate team members
• Answer general questions regarding the primary care office
• Take accurate and detailed messages
• Assist patients with questions regarding appointments and office services
• Maintain patient confidentiality and follow HIPAA guidelines
• Provide a positive and welcoming experience for every patient
• Communicate effectively with providers and office staff
• Perform other administrative duties as needed

Qualifications

• Previous medical office or customer service experience preferred
• Excellent verbal and written communication skills
• Professional and friendly phone etiquette
• Strong organizational and multitasking skills
• Ability to work in a fast-paced healthcare environment
• Comfortable working with computers and scheduling systems
• Ability to maintain confidentiality and professionalism at all times

QualificationsMinimum 1 year experience in the medical field preferred. Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing , Professionalism, Quality Focus, Team driven attitude, ability to work in a fast-paced environment, and reliable transportation.

Ideal Candidate

We are looking for someone who is patient, compassionate, dependable, and enjoys helping people. The ideal candidate will be comfortable speaking with patients by phone and able to remain calm and professional while handling a busy call volume.

If you are looking for an opportunity to make a difference in a primary care setting and enjoy working with patients, we would love to hear from you!