Front Desk Associate

Vicki Lyons MD. PC.; Ogden (UT); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Vicki Lyons MD. PC. is seeking a friendly Medical Front Desk Associate to greet patients, answer calls, schedule appointments, and manage records. You will verify insurance, process referrals, and support daily operations in a patient-centered medical office.

The ideal candidate is organized, patient, and able to handle multiple priorities while delivering excellent service to patients and visitors.

Qualifications

• High school diploma or equivalent.
• Experience in reception, admin, or customer service.
• Strong verbal and written communication skills.
• Friendly, professional, and service-oriented.
• Listen, solve problems, and stay patient in a busy environment.
• Strong organization and attention to detail.
• Ability to protect confidential patient and business information.
• Basic computer skills and the ability to learn new office systems.
• Dependable attendance and punctuality.

Responsibilities

• Greet patients and visitors, gather information, and notify staff of arrival.
• Answer calls, manage voicemail, take messages, and route calls.
• Schedule and confirm patient appointments.
• Prepare new-patient paperwork, create electronic and paper charts, and assemble patient packets.
• Collect copays and patient payments and assist with daily batch and petty-cash reconciliation.
• Verify insurance coverage and scan insurance cards into electronic records.
• Process referrals and authorizations (Tricare, VA, etc.).
• Monitor provider schedules and upcoming appointments to support workflow.
• Use Relatient and Tebra for reminders and practice management.
• Receive and process referrals, faxes, medical records requests, and physician notes.
• Maintain accurate and confidential patient information in the EHR.
• Perform general office duties: filing, mail, chart maintenance, storage.
• Schedule eligible asthma patients using Biologics workbook.
• Prepare month-end reports and assist with administrative projects.
• Coordinate provider and pharmaceutical rep lunches.
• Keep reception and waiting areas clean, organized, and welcoming.

Skills

Verbal communication

Written communication

Organizational skills

Patient service

Problem solving

Attention to detail

Confidentiality

Education

High school diploma

Tools

Relatient

Tebra

EHR systems

Job description

About the Position

We are seeking a friendly, dependable Medical Front Desk Associate to help create a welcoming and efficient experience for our patients. You will greet patients and visitors, answer phones, schedule appointments, maintain patient records, verify insurance, process referrals, and support the daily operations of our medical office.

This position may be a great fit if you are organized, patient, comfortable handling multiple priorities, and enjoy helping people. Previous experience in a medical office, healthcare setting, reception, customer service, or administrative role is helpful.

What You'll Do

• Welcome patients and visitors, gather necessary information, and notify staff of their arrival
• Answer incoming calls, manage voicemail, take accurate messages, and route calls appropriately
• Schedule and confirm patient appointments
• Prepare new-patient paperwork, create electronic and paper charts, and assemble patient packets
• Collect copays and patient payments and assist with daily batch and petty-cash reconciliation
• Verify insurance coverage and scan insurance cards into electronic patient records
• Process Tricare, VA Community Care/VA Choice, and other referral or authorization documentation
• Monitor provider schedules and upcoming appointments to support an efficient daily workflow
• Use appointment reminder and practice-management systems such as Relatient and Tebra
• Receive and process incoming referrals, faxes, medical records requests, physician notes, and orders
• Maintain accurate and confidential patient information in the electronic health record system
• Perform general office duties, including filing, mail distribution, chart maintenance, and record storage
• Schedule eligible asthma patients using the Biologics workbook
• Prepare month-end reports and assist with other administrative projects
• Help coordinate provider and pharmaceutical representative lunches
• Keep the reception and waiting areas clean, organized, and welcoming

Qualifications

Required

• High school diploma or equivalent
• Previous experience in reception, customer service, administration, or a related position
• Strong verbal and written communication skills
• Friendly, professional, and service-oriented approach
• Ability to listen carefully, solve problems, and remain patient in a busy environment
• Strong organization skills and attention to detail
• Ability to protect confidential patient and business information
• Basic computer skills and the ability to learn new office systems
• Dependable attendance and punctuality

Preferred

• Medical receptionist, medical front office, patient access, or healthcare administration experience
• Experience with electronic health records or practice-management software
• Experience scheduling medical appointments and verifying insurance
• Familiarity with referrals, prior authorizations, Tricare, or VA Community Care
• Experience with Tebra, Relatient, or similar healthcare software

What We're Looking For

The ideal candidate is welcoming, calm under pressure, attentive to detail, and able to communicate compassionately with patients. We value team members who take initiative, adapt to changing priorities, and help create a positive experience for patients, visitors, providers, and coworkers.