Patient Concierge & Front Desk Administrator

Jax Spine and Pain Center; Jacksonville (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A medical clinic in Jacksonville, Florida is seeking a Front Desk Representative to provide excellent customer service to patients. The successful candidate will greet patients, schedule appointments, verify insurance, and handle payments while maintaining accurate records. Strong communication skills and a compassionate demeanor are required. Prior medical office experience is preferred, along with proficiency in scheduling systems and Microsoft Office. This is a high-paced environment where teamwork and organization are key.

Qualifications

• Prior experience in a medical office setting, preferably in pain management or orthopedics.
• Knowledge of medical terminology and insurance verification processes.
• Ability to stay organized in a fast-paced environment.

Responsibilities

• Greet patients warmly and professionally as they arrive at the clinic.
• Manage incoming calls and schedule appointments.
• Verify patient demographic and insurance information.
• Collect co-pays and maintain financial records.
• Assist with prior authorizations and referrals as needed.

Skills

Customer service

Interpersonal skills

Multi-tasking

Microsoft Office proficiency

Education

High school diploma or equivalent

Tools

EHR/EMR systems

Job description

A medical clinic in Jacksonville, Florida is seeking a Front Desk Representative to provide excellent customer service to patients. The successful candidate will greet patients, schedule appointments, verify insurance, and handle payments while maintaining accurate records. Strong communication skills and a compassionate demeanor are required. Prior medical office experience is preferred, along with proficiency in scheduling systems and Microsoft Office. This is a high-paced environment where teamwork and organization are key.