Call Representative

Coastal Health; Orange Park (FL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive pay

Health, dental, and vision insurance

Paid time off and holidays

Opportunities for growth and advancement

Job summary

Coastal Health in Orange Park is seeking a dedicated Call Center Representative to create a positive experience for patients. This role involves answering calls, scheduling appointments, and providing information on services.

The ideal candidate will excel in communication and organization in a healthcare setting, with a commitment to high-quality service.

Benefits include competitive pay along with health, dental, and vision insurance.

Qualifications

• Minimum 1 year experience in the medical field preferred.
• Professional demeanor and strong customer service orientation.
• Ability to multitask and navigate multiple systems efficiently.

Responsibilities

• Answer incoming calls in a timely, courteous, and professional manner.
• Schedule, reschedule, and confirm patient appointments.
• Provide general information about services, office locations, and policies.

Skills

Strong verbal communication

Active listening

Customer service orientation

Multitasking

Attention to detail

Time management

Education

High school diploma or equivalent

Tools

Scheduling software

Basic computer proficiency

Job description

Job Title: Call Center Representative – Coastal Health

Job Location: CALL CENTER MSO Primary Care - Orange Park, FL 32073

Position Summary

Coastal Health is seeking a professional and patient-focused Call Center Representative to support our primary care offices. This role serves as the first point of contact for patients, ensuring a positive experience by providing accurate information, scheduling appointments, and directing calls appropriately. The ideal candidate is an excellent communicator with strong organizational skills and a commitment to delivering high-quality customer service in a healthcare setting.

Key Responsibilities

• Answer incoming calls in a timely, courteous, and professional manner
• Schedule, reschedule, and confirm patient appointments
• Route calls to appropriate departments, providers, or staff
• Provide general information about services, office locations, and policies
• Verify patient information and update records in the system
• Handle patient concerns and elevate issues when necessary
• Maintain confidentiality in accordance with HIPAA regulations
• Document call details accurately in the system

Qualifications

• High school diploma or equivalent required
• Previous call center or healthcare experience preferred
• Strong verbal communication and active listening skills
• Ability to multitask and navigate multiple systems efficiently
• Basic computer proficiency and familiarity with scheduling software
• Professional demeanor and strong customer service orientation
• Minimum 1 year experience in the medical field preferred
• Multi-tasking, flexibility, telephone skills, customer service, time management, organization
• Attention to detail, scheduling, word processing, professionalism, quality focus
• Team‑driven attitude, ability to work in a fast‑paced environment, and reliable transportation

Work Environment

• Office‑based
• Fast‑paced, team‑oriented environment

Benefits

• Competitive pay
• Health, dental, and vision insurance
• Paid time off and holidays
• Opportunities for growth and advancement

How to Apply

Interested candidates should submit their resume.

Coastal Health is an equal opportunity employer committed to creating an inclusive environment for all employees.