Front Desk Associate

MOBILE AIRPORT CLUB LLC; Mobile (AL); On-site; USD 17,000 - 21,000; Part time

Job summary

MOBILE AIRPORT CLUB LLC is seeking a Front Desk Associate in Mobile, AL for a part-time position reporting to the General Manager. The role focuses on delivering superior customer service to CLUB4 Fitness members and prospective joiners.

You will greet members, manage check-in, assist with memberships, tours, and inquiries, and maintain clean, welcoming club facilities. A positive, punctual, and professional attitude is required to excel in this role.

Qualifications

• Customer service experience is preferred.
• Good communication and interpersonal skills.
• Ability to work well with others in a team.
• Capability to manage multiple tasks at once.
• Friendly phone manner and professional answering skills.
• Basic computer literacy for member check-in and data entry.
• Strong problem-solving and solution orientation.
• Empathetic approach when assisting members.
• Reliable, punctual, and professional.
• Interest in fitness and healthy living.

Responsibilities

• Greet members and guests, delivering excellent service.
• Handle front desk duties and act on member inquiries.
• Answer phones professionally and direct questions appropriately.
• Check members in using the club's purchasing system.
• Assist with new member sign-ups and tours.
• Show prospective members around the facility.
• Update member information in the system as needed.
• Address questions promptly and escalate when necessary.
• Keep the club clean and presentable during shifts.
• Complete daily cleaning tasks and routine upkeep.

Skills

Customer service

Communication

Team player

Multi-tasking

Phone etiquette

Basic computer skills

Problem solving

Empathy

Punctuality

Fitness interest

Education

High School diploma/GED

Tools

PEAK/ABC IGNITE system

Job description

Job DetailsJob Location: Mobile Airport - Mobile, AL 36608Position Type: Part TimeReports to: General Manager

Front Desk:

Job Summary

Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join.

Responsibilities of Front Desk Associate

• 1. Greet members, prospective members, and guests, providing exceptional customer service.
• 2. Handle all front desk related activities including:
• 3. Answer phones in a friendly manner and assist callers with a variety of questions.
• 4. Check members into the PEAK/ABC IGNITE purchasing system.
• 5. Assist with the new membership signing-up process.
• 6. Take prospective members on tours of the Club facility.
• 7. Update member account information, as needed.
• 8. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager, as needed.
• 9. Assist in maintaining the neatness and cleanliness of the Club.
• 10. Complete daily Club cleaning assignments.

Qualifications/Requirements

• 1. Customer service background preferred.
• 2. Basic computer proficiency.
• 3. A passion for fitness and health.
• 4. Upbeat and positive attitude!
• 5. Punctuality and reliability is an absolute must!
• 6. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
• 7. Strong listener with the ability to empathize with Club members and problem-solve in partnership with Club management personnel.
• 8. Demonstrate diplomacy and professionalism in all interactions while using appropriate behavior and language.
• 9. High School diploma/GED equivalent required.
• 10. CPR / AED certification preferred.

Physical Demands

• 1. Continual standing and walking during shift.
• 2. Continual talking in person or on the phone during shift.
• 3. Close reading work while working on computer equipment as well as some repetitive motions while typing and involved in cleaning activities.
• 4. Must be able to occasionally lift up to 50 lbs.
• 5. Regular exposure to certain chemicals related to cleaning products.