Front Desk Assistant Manager: Lead Guest Service & Operations

The Gunter Hotel San Antonio; San Antonio (TX); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

The Gunter Hotel San Antonio is seeking a Front Desk Assistant Manager OEM to support the Front Desk Manager in delivering warm, efficient guest service and maintaining smooth front office operations. You’ll help drive room revenue, boost occupancy, and guide a front desk team to high standards.

The role requires a 2-year college degree with experience or a 4-year degree with limited experience, plus 3–5 years in hotels with supervisory exposure.

Qualifications

• 2-year college degree with 3+ years of related experience, or a 4-year college degree with at least 1 year of related experience.
• 3-5 years of progressive experience in a hotel or related field, preferably with supervisory experience.
• Effective in handling stressful, high-pressure situations while maintaining composure and objectivity.
• Certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Responsibilities

• Provide warm, efficient service and act as the friendly face for guests and staff.
• Lead and coach front desk team to maintain high standards and smooth operations.
• Resolve guest concerns quickly and calmly to ensure guest satisfaction.
• Manage room revenue and front desk systems with strong organizational and tech skills.

Skills

Service excellence

Guest relations

Team leadership

Problem solving

Education

Two-year college degree + 3+ years experience

Four-year college degree + 1+ year experience

Tools

Hotel PMS systems

Scheduling software

Job description

The Gunter Hotel San Antonio is seeking a Front Desk Assistant Manager OEM to support the Front Desk Manager in delivering warm, efficient guest service and maintaining smooth front office operations. You’ll help drive room revenue, boost occupancy, and guide a front desk team to high standards.

The role requires a 2-year college degree with experience or a 4-year degree with limited experience, plus 3–5 years in hotels with supervisory exposure.