Guest Experience Lead - Front Desk Manager (OEM)

Evolution Hospitality; San Antonio (TX); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, Vision

Short-Term & Long-Term Disability

Life & AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality is seeking a Front Desk Assistant Manager OEM to work alongside the Front Desk Manager in San Antonio. You’ll help run the front office, ensuring guests are greeted warmly and efficiently while driving room revenue and occupancy. This role emphasizes leadership, problem solving, and meticulous operations.

The position is overtime-eligible, with responsibilities spanning guest service, revenue management, and team leadership to maintain a superior hotel experience.

Qualifications

• 2-year college degree with 3+ years of related experience or a 4-year degree with at least 1 year of related experience.
• 3-5 years of progressive experience in a hotel or related field, preferably with supervisory experience.
• Ability to handle stressful, high-pressure situations.
• Certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Responsibilities

• Serve guests with a warm, smile-forward service to welcome and assist guests and team members.
• Motivate, coach, and guide the front desk team to maintain high standards and smooth operations.
• Identify and resolve guest concerns quickly and calmly to maintain guest satisfaction.
• Manage room revenue and front desk systems, ensuring accuracy and efficiency.

Skills

Customer service

Leadership

Problem solving

Detail orientation

Education

2-year degree + 3+ years experience

4-year degree + 1 year experience

Hotel supervisory experience

Certifications: Food Handlers, Alcohol Awareness, CPR, First Aid

Job description

Aimbridge Hospitality is seeking a Front Desk Assistant Manager OEM to work alongside the Front Desk Manager in San Antonio. You’ll help run the front office, ensuring guests are greeted warmly and efficiently while driving room revenue and occupancy. This role emphasizes leadership, problem solving, and meticulous operations.

The position is overtime-eligible, with responsibilities spanning guest service, revenue management, and team leadership to maintain a superior hotel experience.