Guest Service Specialist — Front Desk, 401(k) & Perks

Parable Hospitality; Anaheim (CA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

401(k)

Team events & volunteering

Job summary

Residence Inn by Marriott Anaheim Hills Yorba Linda is seeking a friendly Guest Service Representative to welcome guests, check them in, and ensure a smooth front desk operation. You’ll be the first point of contact, handling reservations and providing local recommendations.

The role requires strong communication, attention to detail, and the ability to work flexible hours including weekends and holidays. Prior hotel front desk experience is a plus, but not required.

Qualifications

• 1+ year of customer service or related experience preferred.
• Previous hotel front desk experience is a plus, but not required.
• Genuine passion for creating memorable guest experiences.
• Strong verbal and written communication skills.
• Friendly, professional, and confident when interacting with guests.
• Strong attention to detail and accuracy.
• Ability to prioritize, stay organized, and make good judgments in a fast-paced environment.
• Comfortable handling cash, credit transactions, and basic accounting procedures.
• Basic computer, typing, and cash register skills.
• Dependable and willing to support the team wherever needed.

Responsibilities

• Welcome arriving guests and provide a friendly, efficient check-in experience.
• Process guest departures, close accounts, and ensure charges are accurate.
• Handle cash, credit transactions, receipts, and guest accounts according to hotel procedures.
• Answer guest questions and provide knowledgeable recommendations about the hotel and surrounding area.
• Accept and manage reservations by phone and in person, accurately communicating rates, availability, and hotel information.
• Use suggestive selling techniques to create value and identify opportunities to enhance the guest experience.
• Stay informed about hotel amenities, in-house activities, and local events so you can confidently assist guests.
• Answer incoming calls, assist with outgoing calls, and manage wake-up call requests.
• Receive, sort, and distribute guest mail, messages, and other communications.
• Maintain accurate front desk logs and communication tools to keep the team informed.
• Communicate effectively with guests and fellow team members across departments.
• Assist other hotel teams as needed to support the overall guest experience.
• Maintain a professional, positive, and courteous presence throughout every guest interaction.

Skills

Customer service

Communication

Cash handling

Time management

Tools

Cash register

POS system

Job description

Residence Inn by Marriott Anaheim Hills Yorba Linda is seeking a friendly Guest Service Representative to welcome guests, check them in, and ensure a smooth front desk operation. You’ll be the first point of contact, handling reservations and providing local recommendations.

The role requires strong communication, attention to detail, and the ability to work flexible hours including weekends and holidays. Prior hotel front desk experience is a plus, but not required.