Front Desk Supervisor: Lead Patient Access & Scheduling

Vernon J Harris East End Community Health Center; United States; On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health Coverage

Dental Insurance

Vision Insurance

401(k) Retirement Plan with company 3%

Job summary

Capital Area Health Network is seeking a Front Desk Supervisor to organize and direct daily front desk operations, ensuring efficient patient flow and scheduling. You will train and manage Front Desk Representatives and oversee check-in, co-pays, and eligibility processes.

The role requires leadership, strong communication, and a solid understanding of insurance basics. Candidates should have an Associate Degree or 5-7 years of related experience, with a focus on accuracy and compassionate

Qualifications

• Associate degree or 5-7 years related experience.
• Experience hiring, scheduling, coaching, and performance management.
• Knowledge of medical insurance basics and patient demographics.

Responsibilities

• Direct the daily front desk operations and staffing to meet patient-flow goals.
• Train and supervise Front Desk Representatives; provide coaching and evaluations.
• Manage patient check-in, co-pays, and sliding-fee information.
• Refer patients to in-house resources when needed (advocate, referrals, PEL).
• Enforce no-show and cancellation policies at all desks.
• Maintain up-to-date knowledge on insurance plans and changes.

Skills

People skills

Prioritization

Communication

Calm under pressure

Decision making

Education

Associate Degree

Relevant work experience (5-7 years)

Job description

Capital Area Health Network is seeking a Front Desk Supervisor to organize and direct daily front desk operations, ensuring efficient patient flow and scheduling. You will train and manage Front Desk Representatives and oversee check-in, co-pays, and eligibility processes.

The role requires leadership, strong communication, and a solid understanding of insurance basics. Candidates should have an Associate Degree or 5-7 years of related experience, with a focus on accuracy and compassionate