Hospitality Front Desk Agent | Guest Services

Stonebridge Companies; Austin (TX); Hybrid; USD 48,712,000 - 51,577,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

401(k) matching

Wellness support

Life and disability coverage

Savings accounts

Tuition aid

Travel and lodging perks

Job summary

Hilton Garden Inn Austin Airport is seeking a Guest Service Agent to ensure smooth check-in/check-out and exceptional guest service. You will manage guest records, process payments, and support front office operations in a fast-paced hotel environment.

Applicants should have hotel front desk experience, strong communication skills, and proficiency with PMS and MS Office. The role includes flexible shifts and standing for long periods.

Qualifications

• Previous front desk or guest service experience preferred.
• Strong customer service and communication skills.
• Proficiency with property management systems and basic office software (e.g., Word, Excel).
• Ability to handle cash transactions and basic bookkeeping.
• Excellent problem-solving abilities and attention to detail.

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods.
• Maintain accurate records of room availability and guest accounts.
• Post charges for rooms, food, and services to ledgers.
• Issue room keys and coordinate with bell staff.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services and local options.

Skills

Customer service

Communication

PMS experience

Cash handling

Problem solving

Organizational skills

Tools

MS Office

Job description

Hilton Garden Inn Austin Airport is seeking a Guest Service Agent to ensure smooth check-in/check-out and exceptional guest service. You will manage guest records, process payments, and support front office operations in a fast-paced hotel environment.

Applicants should have hotel front desk experience, strong communication skills, and proficiency with PMS and MS Office. The role includes flexible shifts and standing for long periods.