Front Desk Agent Full-time $20 per hour - Fremont Marriott

Remington Hospitality; Fremont (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

Remington Hospitality is looking for a Front Desk Associate in Fremont, California. Responsibilities include greeting guests, checking them in and out, and managing reservations. The ideal candidate will have experience in hospitality and strong customer service skills.

Knowledge of Front Office systems and cash handling is essential. Candidates should be able to efficiently manage guests' reservations and special requests.

Qualifications

• Experience in hospitality or customer service preferred.
• Familiarity with Front Office computer or manual systems.
• Strong communication and cash handling skills.

Responsibilities

• Greet and check guests in and out of the hotel.
• Manage cash handling for hotel charges.
• Handle reservations and special requests efficiently.

Job description

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.