Front Desk Agent 18/hr

Remington Hospitality; Riverside (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

Remington Hospitality in Riverside, CA is seeking a Front Desk Associate to welcome guests, check them in and out promptly, and assist with pre-registration and reservation blocking.

You will handle charges, know room rates, and follow cancellation procedures, relocation procedures, and relate to guest requests with accuracy and courtesy.

Qualifications

• Strong guest service skills and professional demeanor.
• Basic cash handling and transaction accuracy.
• Experience with hotel reservations and front desk procedures.
• Familiarity with front office software or manual systems.
• Excellent communication and multitasking abilities.

Responsibilities

• Greet guests, check them in and out promptly and professionally.
• Assist in pre-registration and block reservations when needed.
• Post charges accurately and manage daily transactions.
• Know hotel rates, discounts and how to apply them.
• Handle reservations, including same-day bookings and cancellations.

Skills

Guest service

Cash handling

Reservations

Front desk systems

Communication

Tools

Front Office system

Job description

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.