Front Desk Agent

Remington Hospitality; Orlando (FL); On-site; USD 26,000 - 38,000; Full time

Job summary

Remington Hospitality is seeking a Front Office professional to greet guests, assist with check-in/out, and manage reservations and billing at the hotel’s front desk. The role requires efficient handling of daily transactions, knowledge of room rates, and the ability to process same-day and relocated reservations.

Ideal candidates will demonstrate strong customer service, accurate cash handling, and familiarity with Front Office procedures to ensure smooth guest experiences at the property in

Qualifications

• Greet and communicate cordially with guests.
• Assist in pre-registration and blocking of reservations when necessary.
• Have complete working knowledge of Front Office systems.
• Accurately manage cash handling and processing payments.

Responsibilities

• Greet guests and check them in and out promptly and professionally.
• Know how to post all charges and process payments accurately.
• Maintain knowledge of rates, discounts, and cancellation procedures.
• Review reservations with special requests and block rooms accordingly.
• Handle same-day reservations and relocation procedures as needed.

Job description

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.