Hotel Front desk Agent - Night Auditor

Best Western Plus Provo University Inn; Provo (UT); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Supportive work environment

Training and development

Hospitality experience growth

Job summary

Best Western Plus Provo University Inn is seeking a dependable front desk professional to manage overnight check-ins/outs, guest inquiries, and nightly audit procedures. You will balance transactions, reconcile folios, and generate reports while coordinating with housekeeping and maintenance to ensure guest satisfaction.

The role emphasizes a calm, professional demeanor, strong communication, and the ability to multitask in a fast-paced hospitality environment.

Qualifications

• Experience in front desk or guest services preferred.
• Strong communication and interpersonal skills.
• Ability to work independently during overnight shifts.
• Attention to detail with financial and operational reports.
• Basic computer skills and familiarity with property management systems.

Responsibilities

• Greet guests warmly and provide courteous service during overnight shift.
• Process check-ins, check-outs, reservations, and room assignments accurately.
• Respond to guest questions and concerns promptly and professionally.
• Complete nightly audit procedures and balance transactions.
• Reconcile guest accounts and payments with accuracy.
• Prepare daily reports for management and other departments.
• Maintain a clean, organized front desk area and ensure safety during night hours.

Skills

Front desk

Guest services

Communication

Attention to detail

Multi-tasking

Tools

Property Management System

POS / Cash handling

Job description

We are seeking a dependable and guest-focused professional to join our team in a front desk and overnight audit role. This position is ideal for someone who enjoys delivering excellent service, supporting smooth nightly operations, and ensuring guests have a welcoming and efficient experience from check-in to check-out.

Responsibilities

• Greet guests warmly and provide courteous service throughout the overnight shift.
• Process check-ins, check-outs, reservations, and room assignments accurately.
• Respond to guest questions, requests, and concerns in a timely and professional manner.
• Complete nightly audit procedures, including balancing transactions and verifying reports.
• Reconcile guest accounts, payments, and folios with accuracy and attention to detail.
• Prepare and distribute required daily reports for management and other departments.
• Monitor front desk activity, security procedures, and property safety during overnight hours.
• Coordinate with housekeeping, maintenance, and other teams to support guest satisfaction.
• Handle incoming calls and provide information about hotel services, policies, and local area attractions.
• Maintain a clean, organized, and professional front desk environment.

Qualifications

• Previous experience in front desk, guest services, hospitality, or a related customer service role preferred.
• Strong communication and interpersonal skills.
• Ability to work independently and stay organized during overnight shifts.
• Attention to detail and accuracy when handling financial and operational reports.
• Basic computer skills and comfort using property management systems or similar software.
• Ability to remain calm, professional, and service-oriented in a fast-paced environment.
• Flexibility to work nights, weekends, and holidays as needed.

Preferred Attributes

• A positive attitude and commitment to excellent guest service.
• Strong problem-solving skills and sound judgment.
• Ability to multitask while maintaining quality and accuracy.
• Professional appearance and demeanor.

What We Offer

• A supportive and collaborative work environment.
• Opportunities to build experience in hospitality operations.
• Training and development to support success in the role.
• A chance to make a meaningful impact on guest satisfaction and property performance.

Additional Information

We are committed to creating an inclusive workplace where every team member is respected and valued. Candidates from all backgrounds are encouraged to apply.