Front Desk Agent/Night Auditor

Innvite Hospitality; Zanesville (OH); On-site; USD 25,000 - 34,000; Full time

Job summary

Innvite Hospitality is seeking a front desk professional to join our hospitality team in Ohio. The role involves guest check-in/check-out, PMS operations, cash handling, and maintaining a professional front desk.

You will assist with group reservations and breakfasts, while adhering to hotel standards and policies. The ideal candidate has strong English communication, basic math, computer skills, and the ability to multitask with minimal supervision.

Qualifications

• Fluent verbal and written English (Spanish preferred if possible).
• Basic math and handwriting skills.
• Proficient computer and keyboard skills.

Responsibilities

• Guest Check-in & Check-out according to hotel standards.
• PMS Operations and Cash Handling / credit card transactions.
• Switchboard operation and telephone etiquette.
• Front Office emergency/security procedures.
• Reservations for guest rooms and meeting rooms; assist with admin duties.
• Keep front desk area, lobby neat and tidy; clean daily.
• Set up breakfast bar or monitor cleanliness of bar & tables.
• Take group reservations and set up group blocks.
• Sales of guest rooms with new arrivals and phone inquiries.
• Follow policies and procedures in the handbook.

Skills

English fluency

Basic math

Typing / keyboard

10-key calculator

Computer skills

Customer service

Independence

Multitasking

Night audit

Job description

We'd like to welcome you to join our friendly team of Hospitality!

Required Tasks: According to Hotel Standards:

• Guest Check-in & Check-out
• PMS Operations
• Cash Handling & Credit Card Transactions
• Switchboard Operation and Telephone Etiquette
• Front Office Emergency/Security Procedures
• Reservations-Guest Rooms and Meeting Rooms
• Assist with Administrative Duties as assigned by Management
• Keep Front Desk Area& Lobby Neat & Tidy and Clean Daily
• Set up Breakfast Bar or Refill/Monitor Cleanliness of Bar & Tables
• Minor Decision Making
• Take Group Reservations & Set up Group Blocks
• Sales of Guest Rooms with New Arrivals and Phone Inquiries
• Follow All Policies & Procedures as Outlined in the Employee Handbook
• Must be Neat, Clean & Well-Groomed in Proper, Clean Uniform with Nametag
• Operate Laundry as Directed
• Maintain a Professional Attitude to all Guests, Associates & Vendors

Required Skills:

• Fluent Verbal & Written Communication in Proper English (Spanish, if possible)
• Basic Math
• Hand Writing
• Computer Skills/Keyboard/Typing Skills
• Operate a 10 Key Calculator
• Hospitable, Civil Contact with the Public
• Ability to Work Independently, with Little to no Supervision
• Ability to Complete Multiple Tasks Simultaneously
• Night Audit/Basic Accounting Skills/Training

Physical Requirements:

• Neck: Bending & Twisting
• Arms: Reaching, Bending, Light Carrying, Pushing, Pulling
• Hands: Finger Dexterity, Grasping
• Trunk: Bending & Twisting
• Legs: Normal Balance, Crouching or Kneeling
• Feet: Standing For Long Periods, Walking, Climbing Stairs
• Auditory: Ability to Read & Comprehend Emergency & Security Information Including Labels & Directions; Ability to Communicate in Emergency Situations & to Supervisor in English.
• Hearing: Ability to Hear Emergency Alarms, Telephone & Conversation

Vision: Legal Normal Vision with or without Accommodation