Front Desk Agent/Night Auditor

innvitehospitality; Lancaster (OH); On-site; USD 19,000 - 22,000; Full time

Job summary

invitehospitality in Lancaster, Ohio is seeking a full-time front desk associate to support guest check-in/check-out, reservations, and PMS operations. The role requires flexibility to cover AM, PM, and night shifts and includes opportunities for management development.

Responsibilities include cash handling, switchboard duties, and maintaining a clean lobby area while delivering professional guest service. Prior night audit exposure is a plus; strong English communication is essential.

Qualifications

• Fluent verbal and written English is required for guest interactions.
• Spanish language ability is helpful for a portion of guests.
• Basic math skills for cashiering and balance tasks.
• Clear handwriting for records and logs.
• Computer, keyboard, and typing proficiency for front desk systems.
• Ability to work independently with minimal supervision.
• Understanding of night audit and basic accounting concepts.

Responsibilities

• Guest check-in and check-out processing and guest service.
• PMS operations and reservation management.
• Cash handling and credit card transactions.
• Switchboard operation and telephone etiquette.
• Ensure front desk area, lobby and bar are clean and organized.
• Assist with administrative duties as assigned by management.
• Maintain professional appearance and attitude with guests and staff.
• Follow all policies and procedures from Employee Handbook.
• Night audit and basic accounting activities.

Skills

Fluent English

Spanish (preferred)

Basic Math

Handwriting

Computer Skills/Typing

Attention to detail

Night Audit knowledge

Job description

Employment type: Full time

Career path: Career & development programs for management opportunities.

Must accept flexible shift AM, PM and Night shifts.

Pay rate: $14 - $15/hour.

• Guest Check-in & Check-out
• PMS Operations
• Cash Handling & Credit Card Transactions
• Switchboard Operation and Telephone Etiquette
• Front Office Emergency/Security Procedures
• Reservations-Guest Rooms and Meeting Rooms
• Assist with Administrative Duties as assigned by Management
• Keep Front Desk Area& Lobby Neat & Tidy and Clean Daily
• Monitor Cleanliness of Bar & Tables
• Minor Decision Making
• Sales of Guest Rooms with New Arrivals and Phone Inquiries
• Follow All Policies & Procedures as Outlined in the Employee Handbook
• Must be Neat, Clean & Well-Groomed in Proper, Clean Uniform with Nametag
• Maintain a Professional Attitude to all Guests, Associates & Vendors

Required Skills:

• Fluent Verbal & Written Communication in Proper English (Spanish, if possible)
• Basic Math
• Hand Writing
• Computer Skills/Keyboard/Typing Skills
• Operate a 10 Key CalculatorHospitable, Civil Contact with the Public
• Ability to Work Independently, with Little to no Supervision
• Ability to Complete Multiple Tasks Simultaneously
• Night Audit/Basic Accounting Skills/Training