Front Desk Agent

innvitehospitality; Zanesville (OH); On-site; USD 17,000 - 25,000; Full time

Job summary

Innvite Hospitality invites you to join our front desk team. Responsibilities include guest check-in/check-out, PMS operations, cash handling and transactions, switchboard operation, reservations, and maintaining a neat lobby and breakfast area.

You will assist with administrative duties and ensure a professional, welcoming atmosphere for guests and staff alike. Required skills include fluent English, basic math, handwriting, computer/typing, and night audit familiarity.

Qualifications

• Requires fluent English in spoken and written form; Spanish skills a plus.
• Basic math, legible handwriting, and proficient computer/typing skills.
• Experience with 10-key calculator and front desk software preferred.
• Ability to work independently and handle multiple tasks simultaneously; night audit experience preferred.

Responsibilities

• Check-in and check-out guests according to hotel standards.
• Operate PMS and handle cash and credit card transactions.
• Manage switchboard and telephone etiquette.
• Follow front desk security procedures and emergency protocols.
• Handle reservations for guest rooms and meeting rooms; set up group blocks.
• Maintain a neat lobby and breakfast area; assist with administrative duties.
• Provide hospitable, professional service to guests, associates, and vendors.

Skills

Fluent Verbal & Written English

Spanish (optional)

Basic Math

Hand Writing

Computer Skills/Typing

10-Key Calculator

Hospitable Demeanor

Independent Work

Multi-tasking

Night Audit/Basic Accounting Training

Job description

We'd like to welcome you to join our friendly team of Hospitality!

Required Tasks: According to Hotel Standards:

• Guest Check-in & Check-out
• PMS Operations
• Cash Handling & Credit Card Transactions
• Switchboard Operation and Telephone Etiquette
• Front Office Emergency/Security Procedures
• Reservations-Guest Rooms and Meeting Rooms
• Assist with Administrative Duties as assigned by Management
• Keep Front Desk Area& Lobby Neat & Tidy and Clean Daily
• Set up Breakfast Bar or Refill/Monitor Cleanliness of Bar & Tables
• Minor Decision Making
• Take Group Reservations & Set up Group Blocks
• Sales of Guest Rooms with New Arrivals and Phone Inquiries
• Follow All Policies & Procedures as Outlined in the Employee Handbook
• Must be Neat, Clean & Well-Groomed in Proper, Clean Uniform with Nametag
• Operate Laundry as Directed
• Maintain a Professional Attitude to all Guests, Associates & Vendors

Required Skills:

• Fluent Verbal & Written Communication in Proper English (Spanish, if possible)
• Basic Math
• Hand Writing
• Computer Skills/Keyboard/Typing Skills
• Operate a 10 Key Calculator
• Hospitable, Civil Contact with the Public
• Ability to Work Independently, with Little to no Supervision
• Ability to Complete Multiple Tasks Simultaneously
• Night Audit/Basic Accounting Skills/Training

Physical Requirements:

• Neck: Bending & Twisting
• Arms: Reaching, Bending, Light Carrying, Pushing, Pulling
• Hands: Finger Dexterity, Grasping
• Trunk: Bending & Twisting
• Legs: Normal Balance, Crouching or Kneeling
• Feet: Standing For Long Periods, Walking, Climbing Stairs
• Auditory: Ability to Read & Comprehend Emergency & Security Information Including Labels & Directions; Ability to Communicate in Emergency Situations & to Supervisor in English.
• Hearing: Ability to Hear Emergency Alarms, Telephone & Conversation

Vision: Legal Normal Vision with or without Accommodation