Back up -Night Auditor/Front Desk

innvitehospitality; Zanesville (OH); On-site; USD 26,000 - 38,000; Full time

Job summary

innvitehospitality in Ohio is seeking a Front Desk Clerk to perform guest check-in and check-out, handle phone calls, PMS operations, and reservations while keeping the lobby neat and welcoming.

You must communicate clearly in English, with basic math, handwriting, computer skills, and the ability to multitask; previous night audit or basic accounting training is a plus; neat uniform and professional attitude required.

Qualifications

• Fluent English communication, verbal and written.
• Basic math ability for transactions and counting.
• Clear handwriting for notes and logs.
• Competent with computer systems and data entry.
• Typing and keyboard skills for quick input.
• Friendly, professional guest service mindset.
• Ability to work with minimal supervision.
• Ability to handle several tasks at once.
• Night audit or basic accounting training is a plus.

Responsibilities

• Guest check-in and check-out processing.
• Handling front desk PMS operations and reservations.
• Cash handling and credit card transactions.
• Switchboard operation and telephone etiquette.
• Front office emergency and security procedures.
• Assist with administrative duties as assigned.
• Keep front desk area and lobby neat and clean daily.
• Set up breakfast bar and monitor cleanliness of bar and tables.
• Take group reservations and set up group blocks.
• Sales of guest rooms via inquiries and arrivals.
• Follow policies and procedures in employee handbook.
• Maintain neat, clean, and professional appearance in uniform.

Skills

Fluent English communication

Basic Math

Hand Writing

Computer Skills

Typing/Keyboard Skills

Customer service

Independent work

Multitasking

Night audit awareness

Job description

Required Tasks: According to Hotel Standards:

• Guest Check-in & Check-out
• PMS Operations
• Cash Handling & Credit Card Transactions
• Switchboard Operation and Telephone Etiquette
• Front Office Emergency/Security Procedures
• Reservations-Guest Rooms and Meeting Rooms
• Assist with Administrative Duties as assigned by Management
• Keep Front Desk Area& Lobby Neat & Tidy and Clean Daily
• Set up Breakfast Bar or Refill/Monitor Cleanliness of Bar & Tables
• Minor Decision Making
• Take Group Reservations & Set up Group Blocks
• Sales of Guest Rooms with New Arrivals and Phone Inquiries
• Follow All Policies & Procedures as Outlined in the Employee Handbook
• Must be Neat, Clean & Well-Groomed in Proper, Clean Uniform with Nametag
• Operate Laundry as Directed
• Maintain a Professional Attitude to all Guests, Associates & Vendors

Required Skills:

• Fluent Verbal & Written Communication in Proper English (Spanish, if possible)
• Basic Math
• Hand Writing
• Computer Skills/Keyboard/Typing Skills
• Operate a 10 Key Calculator
• Hospitable, Civil Contact with the Public
• Ability to Work Independently, with Little to no Supervision
• Ability to Complete Multiple Tasks Simultaneously
• Night Audit/Basic Accounting Skills/Training

Physical Requirements:

• Neck: Bending & Twisting
• Arms: Reaching, Bending, Light Carrying, Pushing, Pulling
• Hands: Finger Dexterity, Grasping
• Trunk: Bending & Twisting
• Legs: Normal Balance, Crouching or Kneeling
• Feet: Standing For Long Periods, Walking, Climbing Stairs
• Auditory: Ability to Read & Comprehend Emergency & Security Information Including Labels & Directions; Ability to Communicate in Emergency Situations & to Supervisor in English.
• Hearing: Ability to Hear Emergency Alarms, Telephone & Conversation

Vision: Legal Normal Vision with or without Accommodation