Front Desk Agent

Innvite Hospitality; Dublin (OH); On-site; USD 29,000 - 36,000; Full time

Job summary

Invvite Hospitality is seeking a Front Desk Associate to welcome guests, handle check-in/out, and perform essential PMS tasks on site. You will manage phone inquiries, reservations, and group blocks while ensuring a neat lobby and courteous service.

This role requires strong English communication, basic math, and the ability to multitask under supervision. A professional appearance and reliable teamwork are essential in a fast-paced hotel environment.

Qualifications

• Fluent verbal and written communication in proper English (Spanish, if possible).
• Basic math skills required for cash handling and basic accounting.
• Handwriting ability for manual forms and logs.
• Computer skills including typing and data entry.
• Ability to operate a 10-key calculator accurately.
• Hospitable, civil contact with the public and guests.
• Ability to work independently with minimal supervision.
• Ability to complete multiple tasks simultaneously.
• Night audit/basic accounting skills or training.

Responsibilities

• Guest Check-in & Check-out according to hotel standards.
• PMS operations and cash handling & credit card transactions.
• Switchboard operation and telephone etiquette.
• Front Office emergency/security procedures.
• Reservations for guest rooms and meeting rooms; group blocks.
• Assist with administrative duties as assigned by management.
• Keep front desk area and lobby neat, tidy, and clean daily.
• Minor decision making and professional guest interaction.
• Sales of guest rooms with new arrivals and phone inquiries.
• Follow all policies and procedures from the employee handbook.
• Must be neat, clean, and well-groomed in proper uniform with name tag.
• Operate laundry as directed.
• Maintain a professional and hospitable attitude to guests, associates, and vendors.

Skills

Fluent English

Basic Math

Handwriting

Typing Skills

10-Key Calculator

Hospitable Demeanor

Independent Work

Multitasking

Night Audit

Job description

Required Tasks: According to Hotel Standards:

• Guest Check-in & Check-out
• PMS Operations
• Cash Handling & Credit Card Transactions
• Switchboard Operation and Telephone Etiquette
• Front Office Emergency/Security Procedures
• Reservations-Guest Rooms and Meeting Rooms
• Assist with Administrative Duties as assigned by Management
• Keep Front Desk Area& Lobby Neat & Tidy and Clean Daily
• Minor Decision Making
• Take Group Reservations & Set up Group Blocks
• Sales of Guest Rooms with New Arrivals and Phone Inquiries
• Follow All Policies & Procedures as Outlined in the Employee Handbook
• Must be Neat, Clean & Well-Groomed in Proper, Clean Uniform with Name tag
• Operate Laundry as Directed
• Maintain a Professional and Hospitable Attitude to all Guests, Associates & Vendors

Required Skills:

• Fluent Verbal & Written Communication in Proper English (Spanish, if possible)
• Basic Math
• Hand Writing
• Computer Skills/Keyboard/Typing Skills
• Operate a 10 Key Calculator
• Hospitable, Civil Contact with the Public
• Ability to Work Independently, with Little to no Supervision
• Ability to Complete Multiple Tasks Simultaneously
• Night Audit/Basic Accounting Skills/Training

Physical Requirements:

• Neck: Bending & Twisting
• Arms: Reaching, Bending, Light Carrying, Pushing, Pulling
• Hands: Finger Dexterity, Grasping
• Trunk: Bending & Twisting
• Legs: Normal Balance, Crouching or Kneeling
• Feet: Standing For Long Periods, Walking, Climbing Stairs
• Auditory: Ability to Read & Comprehend Emergency & Security Information Including Labels & Directions; Ability to Communicate in Emergency Situations & to Supervisor in English.
• Hearing: Ability to Hear Emergency Alarms, Telephone & Conversation

Vision: Legal Normal Vision with or without Accommodation