Front Desk Agent, Second Shift and Weekends

innvitehospitality; Columbus (OH); On-site; USD 30,000 - 52,000; Full time

Job summary

innvitehospitality is seeking a Front Desk Associate/Night Auditor to manage guest check-in/check-out, reservations, and front desk operations at the Columbus property. The role supports PMS functions, phone etiquette, and daily administrative tasks, ensuring a smooth guest experience.

The position requires strong English communication, basic mathematics, and the ability to multitask in a fast-paced hotel environment with an emphasis on professionalism and neat appearance.

Qualifications

• Fluent verbal and written English communication.
• Basic math skills.
• Clear handwriting ability.
• Computer literacy and keyboard proficiency.
• Ability to operate a 10-key calculator.
• Hospitable, civil contact with the public.
• Ability to work independently with minimal supervision.
• Ability to handle multiple tasks simultaneously.
• Night audit and basic accounting skills or training.

Responsibilities

• Check-in and check-out guests accurately.
• Perform PMS operations and front desk duties.
• Handle cash and credit card transactions.
• Operate phone system and maintain etiquette.
• Follow front office emergency and security procedures.
• Manage reservations for rooms and meeting spaces.
• Assist with administrative tasks as assigned by management.
• Keep front desk and lobby areas neat and clean daily.
• Assist with breakfast setup and bar/table cleanliness.
• Perform minor decision making as needed.
• Take group reservations and set up blocks.
• Sell guest rooms for new arrivals and inquiries.
• Adhere to all policies in the Employee Handbook.

Skills

Fluent English

Basic Math

Hand Writing

Computer Skills

10 Key Calculator

Customer Service

Independent Work

Multitasking

Night Audit/Accounting

Job description

Title: Front Desk Associate/Night Auditor

Reports to: Front Desk Manager, Assistant General Manager & General Manager

Required Tasks

• Guest Check-in & Check-out
• PMS Operations
• Cash Handling & Credit Card Transactions
• Phone System Operation and Telephone Etiquette
• Front Office Emergency/Security Procedures
• Reservations-Guest Rooms and Meeting Rooms
• Assist with Administrative Duties as assigned by Management
• Keep Front Desk Area & Lobby Neat & Tidy and Clean Daily
• Set up Breakfast Bar or Refill/Monitor Cleanliness of Bar & Tables
• Minor Decision Making
• Take Group Reservations & Set up Group Blocks
• Sales of Guest Rooms with New Arrivals and Phone Inquiries
• Follow All Policies & Procedures as Outlined in the Employee Handbook
• Must be Neat, Clean & Well-Groomed in Proper, Clean Uniform with Name-tag
• Operate Laundry as Directed
• Maintain a Professional Attitude to all Guests, Associates & Vendors

Required Skills

• Fluent Verbal & Written Communication in Proper English (Spanish, if possible)
• Basic Math
• Hand Writing
• Computer Skills/Keyboard/Typing Skills
• Operate a 10 Key Calculator
• Hospitable, Civil Contact with the Public
• Ability to Work Independently, with Little to no Supervision
• Ability to Complete Multiple Tasks Simultaneously
• Night Audit/Basic Accounting Skills/Training

Physical Requirements

• Neck: Bending & Twisting
• Arms: Reaching, Bending, Light Carrying, Pushing, Pulling
• Hands: Finger Dexterity, Grasping
• Trunk: Bending & Twisting
• Legs: Normal Balance, Crouching or Kneeling
• Feet: Standing For Long Periods, Walking, Climbing Stairs
• Auditory: Ability to Read & Comprehend Emergency & Security Information Including Labels & Directions; Ability to Communicate in Emergency Situations & to Supervisor in English.
• Hearing: Ability to Hear Emergency Alarms, Telephone & Conversation

Vision: Legal Normal Vision with or without Accommodation

Transportation to and from the Hotel is the responsibility of the employee!! I have read and understand the job

description as indicated and understand any task that keeps the hotel running is part of any job description. This

description may be altered from time to time by the Hotel!