Front Desk Agent Lodging - Part Time Winter 26-27

Alterra; Sandpoint (ID); On-site; USD 24,000 - 26,000; Part time

Benefits offered by this job

Alterra Mountain Resort pass

Employee housing

Discounted onsite childcare

Accrued paid sick leave

401(k) match

Pro deals and employee discounts

Medical benefits, vacation, parental p

Paid parental leave

Job summary

Schweitzer is seeking a Part Time Seasonal Front Desk Associate to warmly welcome guests, handle inquiries, process reservations, and manage check-in/check-out with accuracy. The role involves cash handling, promoting resort amenities, and providing directions, with shifts including mornings, evenings, weekends and holidays.

The position supports a friendly, inclusive culture at Schweitzer, offering perks like an employee resort pass, housing, and benefits depending on status.

Qualifications

• Minimum high school diploma or GED preferred.
• Experience in customer service or hospitality is expected.
• Ability to handle guest inquiries and manage reservations efficiently.

Responsibilities

• Greet guests in person and over the phone, handling inquiries and complaints.
• Operate switchboard and transfer calls as needed.
• Check guests in/out and assist with reservations using the computer system.
• Process revenues from room rentals and other purchases accurately.
• Provide directions and activity suggestions; promote resort amenities.
• Maintain security protocols and assist with basic administrative tasks.

Skills

Front desk hospitality

Guest service

Cash handling

Phone etiquette

Education

High school diploma/GED

Tools

SMS

Onity

Lynx

Excel

Word

Job description

Seasonal

Welcome to Schweitzer—where passionate mountain recreation pros work hard and play harder. Known for our friendly, inclusive culture, we’re growing thoughtfully to enhance mountain access and village life. Join the Schweitzer difference and help shape our future.

Perks include:

Free Alterra Mountain Resort pass

Employee housing

Discounted onsite childcare

Accrued paid sick leave

401(k) match

Great discounts and access to pro deals

Depending on employment status you could qualify for full medical benefits, vacation time, and paid parental leave.

Employment Status: Part Time Seasonal

Wage Range: $17.50 to 18.75/hour

Minimum Age: 18

Background Check Required: No

Driver Verification Required: No

Position Summary:

The Front Desk Associate serves as the first point of contact for guests, providing a warm and welcoming experience. Responsibilities include greeting guests, handling inquiries and complaints, promoting resort amenities through suggestive selling, and efficiently managing reservations and check-in/check-out procedures. The role involves operating office equipment, processing payments, maintaining security protocols, and completing necessary administrative tasks. Flexibility is required for varied shifts, including mornings, evenings, weekends, and holidays.

Essential Functions and Major Responsibilities:

• Greet guests face to face as well as via phone
• Operate the phone switchboard, transferring calls and responding to inquires
• Use computer system to check guests in/out and assist with making reservations
• Accurately and efficiently collect revenues from room rentals and other purchases.
• Provide directions and activity suggestions
• Utilize systems such as SMS/Onity/Lynx for front desk operations
• Provide security for guests by controlling room keys
• Verify cash banks, making safe cash drops, preparing cash reports, and processing credit card verification procedures.

Secondary Responsibilities:

• Assist guests with luggage
• Housekeeping room turnovers
• Other duties as assigned

Specific Job Skills:

License/Certifications- Drivers license preferred

Technical- Basic computer skills necessary. Will use systems such as SMS, Onity and Lynx. Also will utilize Microsoft Office programs such as Excel and Word.

Physical Capabilities- Some lifting required ~25+lbs, standing for long periods of time (up to 10 hours)

Additional- Ability to maintain a calm demeanor even while receiving guest complaints

Education/Related Experience:

Minimum education required- High school diploma/GED preferred

Minimum time in related position- Preferred one year in customer service position