Guest Services Representative RETURNING STAFF ONLY - Winter 26-27

Schweitzer; United States; On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Free Alterra Mountain Resort pass

Employee housing

Discounted onsite childcare

Accrued paid sick leave

401(k) match

Great discounts and pro deals

Medical benefits

Vacation time

Paid parental leave

Job summary

Schweitzer is seeking friendly staff for seasonal guest service and sales roles at the mountain resort. You will process transactions, assist guests with tickets and season passes, and handle phone inquiries in a fast-paced environment.

The position requires weekend and holiday work, with pay ranging from $14.00 to $16.00 per hour. Benefits may include medical, vacation time, and parental leave depending on status.

Qualifications

• Face-to-face guest service experience is preferred.
• Basic math skills are required.
• Strong communication and upbeat demeanor are essential.

Responsibilities

• Process sales and order fulfillment through POS.
• Sell daily lift tickets and season passes, parking and lockers.
• Answer calls on Guest Service line and balance till accuracy.
• Maintain a helpful, empathetic demeanor with guests.
• Know Schweitzer offerings, village activities and events.

Skills

Guest service

Public relations

Multi-tasking

Communication

Tools

Point of Sale system

Cash handling

10-key typing

Job description

Seasonal Welcome to Schweitzer—where passionate mountain recreation pros work hard and play harder. Known for our friendly, inclusive culture, we’re growing thoughtfully to enhance mountain access and village life. Join the Schweitzer difference and help shape our future.

Perks

Perks include:

• Free Alterra Mountain Resort pass
• Employee housing
• Discounted onsite childcare
• Accrued paid sick leave
• 401(k) match
• Great discounts and access to pro deals
• Depending on employment status you could qualify for full medical benefits, vacation time, and paid parental leave.

Employment Status: Full Time or Part Time Seasonal

Wage Range: $14.00 to $16.00

Minimum Age: 16

Background Check Required: No

Driver Verification Required: No

Position Summary: Perform sales transactions and order fulfillment for ticket and/or season pass products using a computer. Interact with many guests both face to face and through phone conversations. Requires working weekends and holidays.

Essential Functions and Major Responsibilities

• Process sales and order fulfillment through our Point of Sale computer system, including processing discounts, coupons and other product specials.
• Sell daily lift ticket products as well as season long products, including parking, lockers and season passes.
• Answer phone and return calls on our Guest Service phone line.
• Balance cash and card transactions within the daily till and point of sale.
• Handle both positive and negative guest interactions with grace and composure.
• Maintaining a helpful and empathetic demeanor.
• Strong knowledge of Schweitzer and all product offerings including village activities and special events.

Specific Job Skills

• License/Certifications- None
• Technical- Computer skills required with previous point of sale system experience, cash handling, 10-key typing
• Physical Capabilities- Should be able to stand/walk for full 8 hour shift
• Additional- Strong public relations and guest service background and ability to multi-task in a fast paced environment.

Education/Related Experience

• Minimum education required- English reading, writing and verbal communication plus basic math required.
• Minimum time in related position- Previous guest service experience preferred.

Considered by many as the best skiing in Idaho and the best family-friendly resort in the Pacific Northwest, Schweitzer ranks as one of the nation’s top winter destinations with 2,900 acres of incredible terrain thanks to two massive bowls and renowned tree skiing. Located in the rugged Selkirk Mountains of the northern Idaho panhandle, and only 80 miles from Spokane, WA, Schweitzer overlooks the town of Sandpoint, ID and offers breathtaking views of three states, Canada and the impressive Lake Pend Oreille.

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