Front Desk Agent Lodging - Part Time Winter 26-27

Schweitzer; Sandpoint (ID); On-site; USD 23,000 - 26,000; Part time

Benefits offered by this job

Free Alterra Mountain Resort pass

Employee housing

Discounted onsite childcare

Accrued paid sick leave

401(k) match

Pro deals

Medical benefits

Vacation time

Paid parental leave

Job summary

Schweitzer is seeking a Part Time Seasonal Front Desk Associate to greet guests, handle inquiries, and promote resort amenities. You will manage reservations, check-in/check-out, and process payments with a friendly, calm demeanor.

Flexible shifts (mornings, evenings, weekends, holidays) and operating front desk systems such as SMS, Onity, and Lynx are required. A High school diploma or GED and at least one year in customer service are preferred.

Qualifications

• High school diploma or GED preferred.
• At least 1 year of customer service experience preferred.
• Experience with front desk software and payment processing helpful.

Responsibilities

• Greet guests face to face and by phone.
• Operate the phone switchboard and handle inquiries.
• Check guests in/out and assist with reservations.
• Collect revenues from room rentals and purchases.
• Provide directions and activity suggestions.
• Use front desk systems such as SMS/Onity/Lynx.
• Secure room keys and manage cash drops.
• Prepare cash reports and process credit card verification.

Skills

Customer service

Guest relations

Communication

Cash handling

Education

High school diploma/GED

Tools

SMS

Onity

Lynx

Excel

Word

Job description

Seasonal

Welcome to Schweitzer-where passionate mountain recreation pros work hard and play harder. Known for our friendly, inclusive culture, we're growing thoughtfully to enhance mountain access and village life. Join the Schweitzer difference and help shape our future.

Perks Include

• Free Alterra Mountain Resort pass
• Employee housing
• Discounted onsite childcare
• Accrued paid sick leave
• 401(k) match
• Great discounts and access to pro deals
• Depending on employment status you could qualify for full medical benefits, vacation time, and paid parental leave.

Employment Status:

Part Time Seasonal

Wage Range:

$17.50 to 18.75/hour

Minimum Age:

18

Background Check Required:

No

Driver Verification Required:

No

Position Summary

The Front Desk Associate serves as the first point of contact for guests, providing a warm and welcoming experience. Responsibilities include greeting guests, handling inquiries and complaints, promoting resort amenities through suggestive selling, and efficiently managing reservations and check-in/check-out procedures. The role involves operating office equipment, processing payments, maintaining security protocols, and completing necessary administrative tasks. Flexibility is required for varied shifts, including mornings, evenings, weekends, and holidays.

Essential Functions And Major Responsibilities

• Greet guests face to face as well as via phone
• Operate the phone switchboard, transferring calls and responding to inquires
• Use computer system to check guests in/out and assist with making reservations
• Accurately and efficiently collect revenues from room rentals and other purchases.
• Provide directions and activity suggestions
• Utilize systems such as SMS/Onity/Lynx for front desk operations
• Provide security for guests by controlling room keys
• Verify cash banks, making safe cash drops, preparing cash reports, and processing credit card verification procedures.

Secondary Responsibilities

• Assist guests with luggage
• Housekeeping room turnovers
• Other duties as assigned

Specific Job Skills

License/Certifications - Drivers license preferred

Technical - Basic computer skills necessary. Will use systems such as SMS, Onity and Lynx. Also will utilize Microsoft Office programs such as Excel and Word.

Physical Capabilities - Some lifting required ~25+lbs, standing for long periods of time (up to 10 hours)

Additional - Ability to maintain a calm demeanor even while receiving guest complaints

Education/Related Experience

Minimum education required - High school diploma/GED preferred

Minimum time in related position - Preferred one year in customer service position